Danielle Roberson
Edison,NJ
Summary
A highly qualified Specialist with 10 years of experience. Reliable and capable of working independently. Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Client Specialist
SITEL, Remote
11.2018 - 03.2023
- Directed over 40 inbound calls in queues to improve call flow
- Entered client information into a database with over 90% accuracy
- Built relations with clients and drive revenue
- Received employee of the month for reliability and negotiating/problem-solving abilities
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
ASSISTANT PROPERTY MANAGER
YADA PROPERTY
08.2013 - 12.2017
- Executed the screening process that decreased tenant oversight rates by 25%.
- Coordinated move-in and move-out activities.
- Resident contact for accounts receivables for the 40-unit resident.
- Inspected all NJ properties and vacancy worklists for upkeep repairs.
- Resolved over 50 leaseholder inquiries and exceeded targets.
- Kept accurate records of all resident and tenant correspondence.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
Realtor Assistant
Provista Realty Group
03.2010 - 07.2013
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared and distributed weekly reports on real estate market trends to inform clients and agents.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained comprehensive database of property listings and market data for KPI tracking and traceability.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
Education
B.S SCIENCE - MULTIMEDIA /WEB DESIGN
DEVRY UNIVERSITY
Iselin, NJ06.2024
Skills
- Microsoft Office Suite
- Customer Relations Management
- Adobe Creative Suite
- Client Databases
- Customer Data Confidentiality
- Document and Records Management
- Live chat /Messaging
- Trained in Salesforce
- Client Relationships
- Professional Development
- Client Resolution
Timeline
Client Specialist
SITEL, Remote
11.2018 - 03.2023
ASSISTANT PROPERTY MANAGER
YADA PROPERTY
08.2013 - 12.2017
Realtor Assistant
Provista Realty Group
03.2010 - 07.2013
B.S SCIENCE - MULTIMEDIA /WEB DESIGN
DEVRY UNIVERSITY
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