Yoana Chavez De Soto
Riverdale,GA
Summary
Self-motivated and results-driven professional with over 9 years of experience delivering outstanding customer service that fosters loyalty and trust. Expertise in analyzing client needs and providing tailored solutions that significantly enhance client satisfaction and retention. Recognized for exceptional communication and interpersonal skills. Committed to making meaningful contributions and advancing organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Specialist
State Farm
Hampton, Georgia
11.2023 - Current
- Assisted with coordinating office operations and welcoming clients to ensure a smooth workflow and a welcoming environment.
- Managed client accounts to maintain accurate and up-to-date records.
- Conducted thorough policy reviews, evaluated coverage sufficiency, and addressed deficiencies to align with clients’ evolving coverage needs.
- Advised prospects and clients on coverage options, policy limits, and applicable insurance regulations to facilitate informed decision-making and ensure optimal coverage selection.
- Addressed and resolved client inquiries regarding policy questions and changes, billing issues, and claims processing procedures to ensure clarity and client satisfaction.
Receptionist
Terry Cullen Southlake Chevrolet
Jonesboro, Georgia
05.2022 - 10.2023
- Created a positive first impression for visitors by promptly addressing inquiries, accurately identifying their needs, and efficiently directing them to the appropriate departments.
- Managed inquiries via phone, text, and chat, in a timely manner.
- Assisted staff with updating customer files, scheduling appointments, and document filing to enhance operational efficiency and improve team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
Order Processor
ADT
East Point, GA
09.2019 - 05.2022
- Processed orders efficiently and with great attention to detail, seamlessly handling high-volume periods maintaining steady performance while under pressure.
- Expedited urgent orders upon request both independently and collaboratively within a team.
- Worked closely with inventory management teams to conduct inventory counts, ensuring adequate product availability for order fulfillment.
- Supported timely production startup by generating shipping labels, leading the team, and initiating operations.
- Verified orders for accuracy and completeness, ensuring full compliance with requirements prior to shipment.
Retail Sales Associate
AutoZone
Newnan, Georgia
05.2017 - 09.2019
- Ensured a positive shopping experience by creating a welcoming environment and assisting customers with product selection.
- Oversaw sales floor organization and executed regular stock counts to ensure accurate inventory levels.
- Provided customer support by answering phone inquiries and coordinating the preparation of pickup orders.
- Collaborated with team members to achieve daily and monthly sales goals.
Education
High School Diploma -
Sandy Creek High School
Tyrone, GA05-2013
Skills
- Communication and Interpersonal Skills
- Attention to Detail
- Conflict Resolution
- Client Relations
- Account Management
- Data Entry and Record Keeping
- Office and Calendar Management
- CRM Software (Salesforce)
- Proficient in Microsoft Windows OS
- Microsoft Office Suite (Word, Outlook, Teams)
Certification
Notary Public - Georgia, Commission Expires April 21, 2029
Languages
Spanish (Native)
Timeline
Client Specialist
State Farm
11.2023 - Current
Receptionist
Terry Cullen Southlake Chevrolet
05.2022 - 10.2023
Order Processor
ADT
09.2019 - 05.2022
Retail Sales Associate
AutoZone
05.2017 - 09.2019
High School Diploma -
Sandy Creek High School