Shellby Kelley
Charlotte,NC
Summary
Experienced customer service and personnel manager with proven success in customer relations, team building and team management, and aesthetic knowledge while offering world class service.
Overview
5
5
years of professional experience
Work History
Client Specialist
Milan Laser Hair Removal
05.2023 - Current
- Work in conjunction with clinic staff to achieve monthly sales goals of $50k+ through upselling services to clients and building relationships with them to ensure their ongoing business and satisfaction
- Learned product knowledge- understanding what products used to deliver strong pitches to clients and customers alike and hopefully lead to a sale
- Implemented new sales plans and effective marketing strategies to position the organization competitively and to meet/ exceed territory objectives.
Sales / PR Consultant
Teacup for Tots
08.2019 - Current
- Branded social media for Teacup for Tots
- Work with 50+ international clients to guide and assist with acquiring inventory for their stores.
- Manage large volumes of high-end inventory for each client.
- Established trusted partnerships with key industry influencers, expanding the company''s network of resources and contacts.
- Managed over 80k+ in sales and met quotas.
Referral Coordinator
Atrium Health
04.2021 - 05.2023
- Facilitated communication between clinic physicians and referral sources
- Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians
- Contact review organizations and insurance companies to ensure prior approval requirements are met.
Tanning Manager, Salon Associate
Tangerines Tanning
02.2020 - 01.2021
- Assist and correspond with 100+ customers to ensure quality customer service
- Responsible for product ordering, placement, and sales
- Responsible for inventory management
- On-board and manage new-hire training including software platform instruction
- Manage employee schedules.
Education
Bachelor of Science and Health Care Administration - Health Administration
Middle Georgia State University
Macon, GA05.2021
Skills
- Customer Relations
- Interpersonal Skills
- Personnel Management
- Team Building
- Proficient in Epic
- Communication Skills
- Organizational Skills
- Proficient in DayBack/ Salesforce
- Microsoft Office Skills
- Rapport-building skills
Timeline
Client Specialist
Milan Laser Hair Removal
05.2023 - Current
Referral Coordinator
Atrium Health
04.2021 - 05.2023
Tanning Manager, Salon Associate
Tangerines Tanning
02.2020 - 01.2021
Sales / PR Consultant
Teacup for Tots
08.2019 - Current
Bachelor of Science and Health Care Administration - Health Administration
Middle Georgia State University
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