Claribel Young
Dallas,TX
Summary
Automation Systems Analyst experienced in warehouse technology, WMS support, and production troubleshooting within high-volume fulfillment environments. Skilled in SQL, AutoStore ASRS, incident management, Jira ticketing, and automation support across global fulfillment operations. Proven ability to support live production systems, coordinate cross-functional teams, and drive operational uptime and system reliability.
Overview
9
9
years of professional experience
Work History
Senior Automation Systems Analyst
Hello Fresh
01.2023 - Current
- Provide 24/7 on-call production support for warehouse automation and fulfillment systems to maintain operational uptime and rapid incident response
- Support warehouse automation, fulfillment, and production technology systems across HelloFresh, EveryPlate, Green Chef, and Factor75 operations throughout the USA, Canada, and Germany
- Analyze warehouse automation and fulfillment data using SQL queries, Grafana dashboards, and system logs to identify root causes impacting order flow and system performance
- Support AutoStore ASRS and warehouse management systems within a high-volume distribution environment
- Configure and validate order routing, wave allocation, inventory slotting, and line assignments across automated and manual production lines
- Troubleshoot production issues including routing failures, tote allocation problems, label printing failures, and automation interruptions to maintain production continuity
- Monitor system performance and coordinate with Swisslog, IT, maintenance, and operations teams to resolve system interruptions and minimize downtime
- Manage and track Jira / ticketing requests for defects, enhancements, and production incidents while coordinating cross-functional resolution
- Support Slack-based operational support channels to triage real-time production issues and provide troubleshooting guidance during live operations
- Coordinate support request and project intake processes by gathering requirements, prioritizing requests, and partnering with stakeholders on execution
- Execute UAT/SAT testing and post-deployment validation for system updates, configuration changes, and automation improvements prior to production release
- Support deployment planning, downtime coordination, escalation management, and change execution for warehouse technology updates and production improvements
Area Manager II
Hello Fresh
04.2021 - 01.2023
- Managed daily operations across multiple fulfillment production lines within a high-volume distribution center producing 20K+ boxes per shift
- Monitored operational performance metrics including throughput, staffing, and order completion to maintain production targets and service-level expectations across high-volume fulfillment operations
- Led and coached 30+ frontline associates while promoting safety, quality, and productivity standards across production operations
- Partnered with Production Technology and Maintenance teams to troubleshoot automation and equipment issues, supporting rapid recovery and minimizing operational disruptions
- Coordinated floor response during system downtime and operational events to restore stability and reduce production delays
- Implemented process improvements and workflow enhancements to improve operational efficiency, reduce errors, and support continuous improvement initiatives
Department Manager
Lowes Home Improvment
05.2020 - 04.2021
- Supervised daily department operations including merchandising, inventory management, and customer service within a high-volume retail environment supporting daily sales and operational goals
- Monitored inventory levels and resolved stock discrepancies to maintain 95%+ inventory accuracy and improve product availability
- Led and coached 10+ associates to meet productivity, safety, and customer service performance standards
- Coordinated merchandising, replenishment, and department organization to support efficient product flow and improve the customer shopping experience
Operations Supervisor
FedEx
01.2017 - 05.2020
- Managed daily package handling and sort operations within a high-volume logistics environment processing 15K+ packages per shift
- •Led and supported 25+ frontline associates to achieve productivity, safety, and operational performance targets
- Monitored throughput, staffing, and shipment flow to maintain service levels and support on-time package movement across fast-paced logistics operations
- Coordinated operational response to workflow interruptions and supported process improvements that improved package movement, operational efficiency, and shipment reliability
Education
Bachelor of Science - Electrical Engineering
University of Dallas
Irving, TX05-2029
Skills
- AutoStore ASRS
- Warehouse Management Systems (WMS)
- Order Routing & Wave Processing
- Inventory Slotting & Configuration
- 24/7 Production Support
- Incident & Escalation Management
- Automation Troubleshooting
- Root Cause Analysis
- SQL Data Analysis
- Jira / Ticket Management
- System Log Analysis
- Grafana Dashboards
Timeline
Senior Automation Systems Analyst
Hello Fresh
01.2023 - Current
Area Manager II
Hello Fresh
04.2021 - 01.2023
Department Manager
Lowes Home Improvment
05.2020 - 04.2021
Operations Supervisor
FedEx
01.2017 - 05.2020
Bachelor of Science - Electrical Engineering
University of Dallas