Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarice Keller

Chicago,IL

Summary

Driven professional with a strong background in customer service and problem-solving, honed at companies like Opportunity Financial . Excelled in managing high-stress situations and resolving customer issues, leading to increased satisfaction. Skilled in data entry and adept at creating personalized solutions that drive positive outcomes.

Overview

19
19
years of professional experience

Work History

Application Advocate

Opportunity Financial
08.2022 - Current

Provide high-quality customer service and assistant when responding to calls from customer and prospective customers. Provide accurate and up to date answers to prospects and customers, while observing all compliance regulations.

Customer Service Rep

Xilin LLC
02.2016 - 07.2022

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Travel Agent

Apple Vacations
03.2006 - 01.2016

Arranged travel accommodations for groups, couples, executives, and special needs clients.

Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.

Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.

Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.

Education

High School Diploma -

Chicago Vocational High School
Chicago, IL
06.2004

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Customer Support
  • Inbound Phone Call Management

Timeline

Application Advocate

Opportunity Financial
08.2022 - Current

Customer Service Rep

Xilin LLC
02.2016 - 07.2022

Travel Agent

Apple Vacations
03.2006 - 01.2016

High School Diploma -

Chicago Vocational High School
Clarice Keller