Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Languages
Timeline
Generic

Hilda-Claris E. Besong

Phoenix,AZ

Summary

Compassionate and technically skilled in attending to patients in diverse healthcare settings. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Bescare Home LLC
01.2019 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic situations to assist employees and maintain excellent care giving.

CPR Instructor

Breathe Of Life
05.2023 - Current
  • Sorted and organized files, spreadsheets, and reports.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Evaluated students' competencies through written assignments and examinations.
  • Provided immediate and constructive feedback to students individually and as group.

Sergeant

Army Reserve
08.2014 - 07.2022
  • Of a squad of people (11)
  • Basic Leadership Course
  • Logistic Mission Commander
  • Trained, supervised and organized over 20 soldiers and personnel.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.
  • Prepared and delivered investigative reports and briefings.


CNA

Banner University Medical Center
07.2019 - 08.2020
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.

CNA

Camelback Post-Acute Care And Rehabilitation
01.2019 - 06.2019
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Sparklight Technical Support

01.2019
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.

Education

Bachelor's Degree - Biological Science

Arizona State University
Tempe, Arizona

Arizona Medical Training Institute for Healthcare Professionals
Mesa, Arizona

Psychology First AID

John Hopkins University
Online

Crisis Prevention

QBS Safety-Care
Phoenix, AZ

Master of Public Health - Public Health

Southern New Hampshire University
Hooksett, NH
06.2025

Skills

  • Nursing Skills
  • Patient Care & Safety
  • Diagnostic Testing
  • Medical Terminology
  • Electronic Medical Records
  • Vital Signs & Patient Monitoring

Accomplishments

  • Supervised team of 13 staff members.
  • Quality Assurance - Ensured and enforced BHRF compliance with HIPAA, OSHA and CLIA regulations for maximum quality and control.

Certification

Certified Nurse Assistant

CPR, First Aid, BLS, AED Instructor

QBS Safety Care Trainer

Kuwait Cultural Awareness Certification

Hazardous Material Certification


Affiliations

Veteran Scholar Program, Member 2019

Languages

French
Elementary
Spanish
Elementary

Timeline

CPR Instructor

Breathe Of Life
05.2023 - Current

CNA

Banner University Medical Center
07.2019 - 08.2020

General Manager

Bescare Home LLC
01.2019 - Current

CNA

Camelback Post-Acute Care And Rehabilitation
01.2019 - 06.2019

Sparklight Technical Support

01.2019

Sergeant

Army Reserve
08.2014 - 07.2022

Bachelor's Degree - Biological Science

Arizona State University

Arizona Medical Training Institute for Healthcare Professionals

Psychology First AID

John Hopkins University

Crisis Prevention

QBS Safety-Care

Master of Public Health - Public Health

Southern New Hampshire University

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Hilda-Claris E. Besong