Clarisa Calderon
Caldwell,TX
Summary
Versatile and dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at The Royalty Pecan Farm. Expert in cash handling and customer service, demonstrating exceptional multi-tasking ability and a commitment to excellence. Increased sales revenue through meticulous store management and effective team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Royalty Pecan Farm
Caldwell, Texas
10.2023 - Current
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Supported sales team members to drive growth and development.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Assisted customers with navigating website for product selection purposes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Greeted and assisted customers to foster positive experiences.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Reset store displays for special events and seasonal merchandise changes.
- Processed orders, forms, applications, and requests.
- Operated register, handled cash and processed credit card transactions.
Front Desk Clerk
Caldwell Cleaners
Caldwell, USA
08.2021 - 09.2025
- Opened and closed main office in alignment with established security procedures
- Maintained tidy, presentable reception area with necessary stationary and materials
- Received payments and recorded receipts for services
- Maintained cleanliness and organization of public areas and conference rooms
- Answered questions about company location and hours of operation
- Established and maintained good communications with personnel and clientele
- Heard and resolved complaints from customers and public
Main Cashier
Rockin G
, USA
09.2018 - 07.2020
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Helped customers locate merchandise
- Arranged and replenished displays and merchandise racks to maintain store appearance
- Computed and recorded totals of transactions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Provided product information and resolved concerns to assist customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Worked with coworkers to complete tasks
- Participated in ongoing training to enhance own job skills and knowledge
- Assisted with new hire orientation and employee training
- Defined problems, collected data, established facts and validated conclusions
- Bagged or boxed merchandise and prepared packages for shipment
- Supervised others and provided on-the-job training
- Processed merchandise returns and exchanges
Assistance Manager
Dollar General
Caldwell, USA
04.2017 - 06.2018
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
- Managed company orders, expenditures and sales to meet budget and revenue targets
- Assisted with new employee training and conducted performance reviews to track overall progress
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Communicated with clients to address questions, concerns and needs and provide quality customer service
- Organized company merchandise and displays to increase brand awareness and product sales
- Tracked store inventories and replenished products according to demand
- Reported customer and employee accidents, injuries and concerns for supervisor review
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Handled employee discipline and termination according to company policies
- Interviewed potential job candidates and made hiring recommendations to general manager
Education
Certification -
College Station Dental Assistant School
College Station, Tx06.2018
High school diploma -
Caldwell High School
Caldwell, Tx05.2017
Skills
- Cashiering
- Cash handling
- Food safety
- Cleaning experience
- Store Management Experience
- Customer service
- Hospitality and accommodation
- Multi-tasking ability
- Assistant Manager Experience
- Retail Sales
- Refund and exchange
- Cash balancing
- Maintaining store appearance
- Basic math
- Flexible and adaptable
- Key holder experience
- Customer assistance
References
References available upon request.
Timeline
Customer Service Representative
The Royalty Pecan Farm
10.2023 - Current
Front Desk Clerk
Caldwell Cleaners
08.2021 - 09.2025
Main Cashier
Rockin G
09.2018 - 07.2020
Assistance Manager
Dollar General
04.2017 - 06.2018
Certification -
College Station Dental Assistant School
High school diploma -
Caldwell High School