Brianna Gillespie
Mishawaka,IN
Summary
I’ve achieved every hardship thrown in my path with great attitude and mindset for any unexpected situations or challenges that may cause inconveniences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
United Ground Express
South Bend, IN
12.2024 - 01.2026
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends
Server/Waiter
Olive Garden
Mishawaka, IN
06.2024 - 01.2025
- I was a phenomenal server at olive garden for 7 months. I received compliments from our customers/guests daily and some would even like to speak to the manger on shift to compliment my skills. I formed nice relationships with my colleagues and some with regular customers as well. I am very nice, sweet, respectful, hardworking and passionate about any of my employments I take pride in making others happy and feeling satisfied.
- Accurately took food and drink orders from patrons and entered them into the POS system with minimal errors
- Effectively communicated daily specials, menu items, and beverage options to customers, resulting in increased sales
- Managed multiple tables simultaneously during busy shifts, demonstrating strong multitasking abilities
- Responded promptly to guest inquiries and concerns, resolving issues in a professional and satisfactory manner
- Maintained cleanliness of work area and dining room throughout the shift for a pleasant dining environment
Key Holder/Runner
Skilled Staffing
Longboat Key, FL
02.2024 - 06.2024
- My job title for this position was the key runner on a construction site on Longboat Key, Fl. I was apart of the build of the Luxury Resort for St. Regis by Marriott Hotel. I held the key card to the hotel units and I have to keep track such as, writing down the company name , time the workers enter the room, task the workers will be completing, and room number the construction workers enter. My job is very important to the sight because without my position it would be very difficult for the workers to get in a unit and work , and difficult for the owners of the building to keep track of what work is being done and where.
Car Wash Attendant
Mike's Carwash
South Bend, IN
11.2022 - 08.2023
- My job at Mikes was to give the customer the best service possible, great them kindly, answer any of their questions and make sure they're satisfied. I was also trained to load the car onto the car wash belt and made sure there were no problems while going through the car wash . I won many employee awards at this job. We would have small contests for whichever employee sold the most washes, plans, and or the most washes and plans in a day would get a bonus. This job taught me how to be a sales person.
Online Grocery Pickup
Walmart
South Bend, IN
04.2022 - 11.2022
- I was given an order and had a certain amount of time to pick the groceries for the customer. I grocery shopped for the online shoppers, staged them in locations to wait for pickup, then delivered the groceries to the customer shopper when they arrived to the store. While having one job and one task, I also had to tend to the in store grocery shoppers who had any questions regarding where an item was or what the price of an item cost. I could never neglect helping a in store customer even tho my time was being counted, and I had a time limit to complete the order for the online customer. I always had an amazing attitude and treated every customer with kindness and compassion.
Fast Food Worker
Chick-fil-A
South Bend, IN
06.2021 - 10.2021
- I was an amazing fast food worker who did all the front end task as far as cashier, online orders, bagging, drink maker, closer, etc. Great costumer skills and communication, very friendly and respectful and will give 10/10 experience. This was a very fast paced environment where I was constantly moving and that helped me learn to stay focused on many tasks at once while making sure the customer was satisfied.
Education
High school diploma -
John Adams High School
South Bend, IN06.2022
High school diploma - undefined
St. Joseph High School
South Bend, IN05.2021
Skills
Restaurant experience
Hospitality
Mac OS
Warehouse experience
Time Management
Shipping & receiving
Heavy lifting
Retail sales
Cash handling
Supervising experience
Computer skills
Basic math
Cashiering
Sales
Food Preparation
Communication skills
Office experience
Phone etiquette
Cash register
Order fulfillment
Organizational skills
Kitchen Experience
Product demos
Cleaning Experience
Microsoft Excel
Administrative experience
Leadership
Merchandising
Packaging
Load & unload
Guest service
Writing skills
Produce Experience
Stocking
Wireless sales
Customer relationship management
Communication with customers
Conflict resolution strategies
Multitasking in fast-paced environments
Team collaboration skills
Time management practices
Attention to detail in orders
Workflow coordination abilities
Inventory tracking methods
Certification
- I am a certified lash tech.
- Driver's License
Languages
Bilingual
Timeline
Customer Service Representative
United Ground Express
12.2024 - 01.2026
Server/Waiter
Olive Garden
06.2024 - 01.2025
Key Holder/Runner
Skilled Staffing
02.2024 - 06.2024
Car Wash Attendant
Mike's Carwash
11.2022 - 08.2023
Online Grocery Pickup
Walmart
04.2022 - 11.2022
Fast Food Worker
Chick-fil-A
06.2021 - 10.2021
High school diploma - undefined
St. Joseph High School
High school diploma -
John Adams High School