Clarisa Castano
Buffalo,NY
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Highly-trained individual and skilled communicator effectively interacts with patients, staff and other healthcare professionals. Remarkable background in scheduling appointments, processing referrals and providing diagnosis and treatment plans to patients. Strong knowledge of medical terminology and HIPAA regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cosmetologist
The Works Beaute Bar
11.2021 - Current
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Applied makeup to clients for special occasions to meet requirements.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Implemented creative marketing strategies that attracted new clients while retaining existing ones.
Law Enforcement Officer Traine
Buffalo Police Department
07.2024 - 10.2024
- Developed comprehensive lesson plans for Military Police Training, ensuring thorough coverage of essential topics.
- Delivered informative presentations at conferences and seminars related to law enforcement education, showcasing innovative approaches in police training initiatives implemented within our department.
- Established new police training programs to address training needs for terrorism response, active shooter response and de-escalation of use of force.
- Assisted in staff development efforts by sharing clinical expertise with new nursing personnel during orientation sessions or ongoing training workshops.
- Conducted regular training sessions for catering staff on best practices in food safety, professionalism, and customer service standards.
- Provided ongoing training to the coding team, fostering a culture of continuous learning and professional development.
Child Therapy Aide
Child Family Services
12.2023 - 07.2024
- Improved patient experiences by providing emotional support and encouragement during challenging therapy sessions.
- Enhanced patient recovery by implementing personalized therapeutic exercises and activities.
- Ensured confidentiality of sensitive patient information by adhering to strict privacy and security protocols.
- Enhanced patient compliance with prescribed therapies by clearly explaining the benefits of each intervention technique utilized in their treatment plan.
Direct Support Professional
People Incorporated
08.2017 - 11.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Crew Member
McDonald's Fast Food Restaurant
10.2015 - 11.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
- Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
- Supported management in achieving operational efficiency by completing additional tasks as assigned.
Education
Cosmetologist - Cosmetologist
Leon Studio One School of Beauty Knowledge
Buffalo, NY06-2022
High School Diploma -
Burgard High School
Buffalo06-2016
Skills
- Customer Service
- Organization
- Client Advocating
- Ability to Multitask
- Body hair removal
- Manicures and pedicures
- Beauty tool sanitization
- Social skills
- Sales and marketing
- Client consultations
- Product knowledge
- Natural nail-care knowledge
- Licensed cosmetologist
- Autism Spectrum Knowledge
- Patient confidentiality
- Professional boundaries
- Mental Health Support
- Police training
- Training & Development
- Physician Training Support
- Reliability and punctuality
- Strong Communication Skills
- Cleanliness and sanitation
Certification
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cosmetology License - New York State Board of Cosmetology.
Languages
Spanish
Full Professional
Timeline
Law Enforcement Officer Traine
Buffalo Police Department
07.2024 - 10.2024
Child Therapy Aide
Child Family Services
12.2023 - 07.2024
Cosmetologist
The Works Beaute Bar
11.2021 - Current
Direct Support Professional
People Incorporated
08.2017 - 11.2020
Crew Member
McDonald's Fast Food Restaurant
10.2015 - 11.2020
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Cosmetology License - New York State Board of Cosmetology.
Cosmetologist - Cosmetologist
Leon Studio One School of Beauty Knowledge
High School Diploma -
Burgard High School
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