Clarisa Valenzuela
Sr. Investigator 1 (Trust & Safety)
Phoenix,AZ
Summary
A self driven, motivated, and resourceful individual with the desire to succeed. Over 10 years of customer service and experience with planning event’s/activities. An outstanding problem solver who is solution-oriented and has a genuine interest in helping. Passionate about planning events, increasing engagement, helping others and being inclusive.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
10
10
Certifications
Work History
Sr Investigations 1
Uber Technologies, Trust & Safety
01.2016
- Conducted thorough, detailed investigations involving sensitive subject matter such as Sexual and Physical Assault.
- Escalated and communicate urgent issues to appropriate company stakeholders such as Communications, Trust & Safety, Law Enforcement Response, Insurance, and Legal teams to coordinate and facilitate case resolution.
- Assisted department/Team Lead by running birthday recognition program, planning team outings, and presenting at team meetings topics such as time management, self care, and providing constructive feedback.
- Met/Exceed metrics while being active in multiple employee resource groups (ERG), and being Chair for Women at Uber ERG.
Care Giver
Family Support Resources
01.2014 - 01.2016
- Acted as role model for children/young adults in foster care while coaching in life skills and behavior management.
- Planned weekly activities and outings using connections and resourcefulness.
- Developed relationships with clients, social workers,guardians and staff.
Leader
City of Phoenix, Parks & Recreation
01.2014 - 01.2016
- Developed, implemented, and guided daily recreation activities such as arts & crafts, dance, music, sports, and games.
- Planned and approved all activities for the site year round.
- Doubled the number of participants in attendance due to marketing and creating a fun atmosphere through planned activities.
- Worked as site leader handling all weekly paperwork, communication with parents/school/staff, and managed site.
Coordinator/After School Staff
Arizona Academy of Science
01.2011 - 01.2012
- Helped restructure the after school program after being closed for many years.
- Doubled the number of participants through presentations,recruiting and marketing.
- Utilized effective learning strategies to create fun and exciting daily lesson plans. and enrichment activities.
Assistant
Phoenix College, Student Life& Leadership Office
01.2011 - 01.2012
- Served the needs of students by fostering the following: Developing leadership potential,Facilitating campus and civic participation, promoting student involvement (Student Clubs & Organizations),Celebrating diversity, Enhancing college pride (PC Blue Crew), and Increase and celebrate student success
- Perform clerical and receptionist duties as assistant to the director.
- Planned, marketed, and recruited for events held weekly/monthly.
- Assisted in planning/facilitating events such as Orientation Day, Hispanic Heritage Month, Rock The Vote, Homecoming, Student Involvement Fair, Bear Day, and several community service projects.
Work History
Uber
Recognition efforts
- Birthday Committee (Helped launch the first birthday committee for the Incident Response Team and continue to run for current team)
- Triage Appreciation (Cross department recognition program established to help build a bridge between two departments that work close together)
- Positive Feed back Campaign (Created to have teams submit positive feedback to other team mates to recognize hard work or a job well done)
- Self Recognition Form (Created so that individuals could show case their hard work and receive recognition)
Uber, SIU
Team Events
- Team Outing to Escape Room, Cobra Arcade, and Resort.
- Weekly Team meeting activities and icebreakers
- Co-workers going away celebration
- Manager's promotion celebration
Women of Uber
Event Planning/Recruiting/Marketing/Coordinating
- Stress Awareness/ Sexual Assault Awareness Month Events
- Marie Kondo Speaker and Chicanos Por la Casa clothing Drive.
- Women’s History Month- Her-Story Month- Virtual Art Showcase
- Immersion Week Events
- Voter Registration Initiatives.
- National Women's Health and Fitness Day Event
- Day Shift Brunch/Night Shift Happy Hour
- Breast Cancer Awareness Month Events
- International Women's Day
Phoenix College, Student life & Leadership Office
Event Planning/Recruiting/Marketing/Coordinating
- Orientation, Bear Day (School Mascot), and Student Involvement Fair
- Hispanic Heritage Month (Worked with 10 local companies to donate free food)
- Rock The Vote (Helped get over 100 new voters)
- Homecoming (Created first ever shopping cart float parade due to newer restrictions on field with no floats)
Phoenix College, Student Leadership Council
Event Planning/Recruiting/Marketing/Coordinating
- Bear Drive for Phoenix Children's Hospital (Collecting and delivering over 100 bears)
- Volunteer work at UMOM, Saint Mary's Food Bank, and more
- Nacho Fundraiser (Money raised for the Student Emergency Funds)
- Bears care Program (providing lunches to over 100 students once a month every month developed into PC's first pantry)
- Phoenix College Pantry (Established the first food pantry for students which now has established into partnership with St. Mary's Food Bank))
Education
Bachelor of Arts - Education Major
Arizona State University
975 S. Myrtle Ave, Tempe, AZ, 85281 01.2013 - 01.2015
Skills
Event planning
Marketing
Recruiting
Critical thinking
Time management
Proficient in Google docs,Sheets, and Slides
Inclusive
Resourceful
Problem solving
Multi-tasking
Proficient in Microsoft Word,Excel, and Powerpoint
Adaptable
Leadership
Communication
Great at establishing and maintaining effective working relationships
Morale-building
Teamwork
Certification
CPR/AED adult & Child certified
Timeline
Sr Investigations 1
Uber Technologies, Trust & Safety
01.2016
Care Giver
Family Support Resources
01.2014 - 01.2016
Leader
City of Phoenix, Parks & Recreation
01.2014 - 01.2016
Bachelor of Arts - Education Major
Arizona State University
01.2013 - 01.2015
Coordinator/After School Staff
Arizona Academy of Science
01.2011 - 01.2012
Assistant
Phoenix College, Student Life& Leadership Office
01.2011 - 01.2012