Lavar Phillips

I checked in patients that was scheduled for day surgery collected supporting documents to upload to a patient’s medical chart collected financial payments from patients who wanted to pay their medical bill I verified patient’s insurance

• Managed accurate patient data entry into electronic health records, ensuring compliance with privacy regulations.
• Coordinated patient appointments and managed scheduling conflicts to enhance clinic workflow and patient satisfaction.
• Resolved billing inquiries promptly, enhancing patient understanding of financial responsibilities and payment options.

• Answered inbound phone calls, relayed patient requests to doctors, and managed department on-call schedules. Followed procedures for emergency aid using overhead paging systems. Kept track of multiple scheduling systems and managed a high call queue. Represented the hospital as the first line of contact, gathering valuable information from patients' relatives and friends.

• Coordinated event logistics, including setup and breakdown, ensuring seamless transitions throughout the day.

Assisted customers with ride reservations through inbound calls. Explained policies and addressed scheduling inquiries. Supported account balance inquiries and monitored driver locations using GPS. Communicated with drivers regarding same-day trip modifications and managed call volume effectively.

• Conducted platform checks, reported station issues, and assisted with fare equipment. Aided customers with navigation and communicated with supervisors through electronic systems.

Assisted with office reception duties during off-season for summer camp for individuals with special needs. Operated as canteen cashier, providing food service to campers. Supported kitchen staff as waiter and pot washer. Guided campers in daily activities and personal care as camp counselor.