Melissa Demello
Apache Junction,AZ
Overview
6
6
years of professional experience
1
1
Certification
Work History
RCM Patient Services Associate
LUNA
05.2023 - Current
- Provided exceptional customer service, addressing patient concerns, and resolving billing issues promptly.
- Inputted accurate patient insurance, billing and payment information in insight and Candid.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Investigated and resolved patient issues to encourage positive patient experience.
- Assisted with insurance verification, ensuring accurate coverage information for each patient visit.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations at all times.
- Contributed to a positive team environment by assisting colleagues as needed during busy periods or staff shortages.
- Versed in Google Docs/Sheets, Sendbirds, Billing channel questions and inbox as well as delegation when needed.
Assisting & Bartending/Catering
Home Organizer, Parched Pony
07.2022 - Current
- Helping each client sort through items, documents, photographs, and similar belongings, either working on their own or side-by-side with client.
- Also create systems and environments which are tidy, organized, clutter-free, and functional.
- As well as, bartending and catering.
- Helping organize and set up events.
- Serving mixed varieties of beverages including mixed cocktails, beers and wines.
Client Relations/ Patient Care Coordinator/ Esthetician
Pretty Please Aesthetics
09.2020 - 07.2022
- Greeting and helping clients Check in & Out.
- Reviews invoices, takes payments and process patients reward points thru Allē, Aspire and Xperience.
- Completing consents/ documents/ photos and prepping client for service.
- Answers phones, Books appointments and helps with packages receiving and outgoing.
- Stocks and Preps rooms/ trays for injectors.
- Updates and logs inventory for retail and medical supplies.
- Orders Mckessen and any other office supplies as needed.
- Performs esthetician services for clients, Hydra facials, Oxygeno, chemical peels, microdermabrasion, LED therapy and much more.
- Trained in Viora Body and facial contouring as well as, radio frequency skin tightening.
- Knowledgeable in many different skincare products such as, Defenage, Alastin, ZO Obagi, Revisions and Neocutis.
Esthetician
Serenity Spa Soul Yoga
01.2020 - 03.2022
- Performing spa services to enhance client relaxation which include: aroma therapy stress relief using pressure points and breathing techniques, Gua Sha and jade rolling to improve lymphatic drainage as well as chemical peels, acne treatments and facial massage.
Executive Assistant
Savant Solutions
10.2019 - 02.2020
- Invoicing, purchase orders, set up appointments, help plan and schedule events for company.
- Answer phone calls, run tasks and errands.
Server and Bartender
Red Hawk Casino
01.2018 - 03.2019
- Customer service, taking multiple orders of food and beverages.
- Efficiently pcompleting customers requests and cash handling.
2004-2017
Previous Work History Not Listed
Education
High School Diploma -
Fortuna Union High School
Fortuna, CANo Degree - Master Aesthetician
Paul Mitchell The School - Sacramento
Sacramento, CASkills
- Customer Service/Needs/Inquiries
- Client Satisfaction
- Cash Handling
- Fast Learner
- Teamwork and Collaboration
- Problem-Solving
- Client Confidentiality
- Service Requests
- Organizational Skills
- Computer Literacy/ Multi-Use phone
- Time Management/ Efficient Service
- Flexible and Adaptable
Certification
- Esthetician License
- Pharmacy Technicians License
Timeline
RCM Patient Services Associate
LUNA
05.2023 - Current
Assisting & Bartending/Catering
Home Organizer, Parched Pony
07.2022 - Current
Client Relations/ Patient Care Coordinator/ Esthetician
Pretty Please Aesthetics
09.2020 - 07.2022
Esthetician
Serenity Spa Soul Yoga
01.2020 - 03.2022
Executive Assistant
Savant Solutions
10.2019 - 02.2020
Server and Bartender
Red Hawk Casino
01.2018 - 03.2019
2004-2017
Previous Work History Not Listed
High School Diploma -
Fortuna Union High School
No Degree - Master Aesthetician
Paul Mitchell The School - Sacramento