Claris Noma Tongoma
Jersey City
Summary
Innovative and adaptable with positive, upbeat approach. Well-versed in market analysis and product lifecycle management, utilizing data-driven strategies and digital marketing tools. Committed to driving growth and delivering impactful results. Excellent written and oral communication skills to speak with members of every department within a company.
Overview
5
5
years of professional experience
Work History
Retail Sales Clerk
Turnall Holdings Limited
12.2022 - 12.2024
- Helping to organize market research.
- Generating leads.
- Negotiating all contracts with prospective clients.
- Helping determine pricing schedules for quotes, promotions, and negotiations.
- Preparing weekly and monthly reports.
- Preparing and submitting sales contracts for orders.
- Visiting clients and potential clients to evaluate needs or promote products and services.
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Handled returns and exchanges efficiently while adhering to company policies, ensuring customer satisfaction throughout the process.
Digital Marketing Coordinator
Simtac Consulting
11.2021 - 08.2022
- Coordinated promotional events both online and offline to increase brand awareness among target audiences.
- Stayed up-to-date with industry trends and best practices to continuously improve digital marketing initiatives.
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, and display advertising campaigns.
- Design, build and maintain our social media presence.
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Enhanced brand visibility through social media campaigns, creating engaging and shareable content.
- Developed email marketing campaigns for improved customer engagement and retention rates.
Client Service Representative and Credit Controller
TelOne Pvt Ltd
08.2019 - 07.2020
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
Education
Master of Science - Digital Marketing And Media
Yeshiva University
New York, NY12-2026
Bachelor of Commerce (Honours) Degree - Marketing
National University of Science And Technology
11.2021
National Foundation Certificate - Bookkeeping
Higher Education Exam Council (HEXCO)
Advanced Level Passes -
Solusi Adventist High School
Bulawayo, Zimbabwe01.2016
Ordinary Level Passes - undefined
Solusi Adventist High School
01.2014
Bachelor of Commerce (Honours) Degree - Marketing
National University of Science And Technology
11.2021
Skills
- Digital Marketing expertise
- Communication software and social media
- Social communication and platforms
- Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Facebook, Google
- Team-work oriented
- Presentations
- Strong time management
- Customer Service-oriented
- Sales promotions
- Strategic thinker
- Strategic marketing
- Innovative
LANGUAGE SKILLS
Mother tongue(s): Ndebele
Other language(s)
English: Understanding - C1, Speaking - C1, Writing - C1
Shona: Understanding - B1, Speaking - B1, Writing - B1
Timeline
Retail Sales Clerk
Turnall Holdings Limited
12.2022 - 12.2024
Digital Marketing Coordinator
Simtac Consulting
11.2021 - 08.2022
Client Service Representative and Credit Controller
TelOne Pvt Ltd
08.2019 - 07.2020
Ordinary Level Passes - undefined
Solusi Adventist High School
Master of Science - Digital Marketing And Media
Yeshiva University
Bachelor of Commerce (Honours) Degree - Marketing
National University of Science And Technology
National Foundation Certificate - Bookkeeping
Higher Education Exam Council (HEXCO)
Advanced Level Passes -
Solusi Adventist High School
Bachelor of Commerce (Honours) Degree - Marketing
National University of Science And Technology
Similar Profiles
Nathan LloydNathan Lloyd
Intern at FOCOL Holdings Limited: Bahamas Utilities LimitedIntern at FOCOL Holdings Limited: Bahamas Utilities Limited
Lin Yanping (Libby)Lin Yanping (Libby)
Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)Assistant Manager (finance) at Roxy-Pacific Holdings Pte Ltd (formerly known as Roxy-Pacific Holdings Limited)
Carman Ka Man LaiCarman Ka Man Lai
Executive Secretary at Goldbeam International Limited, Jinhui Holdings Company LimitedExecutive Secretary at Goldbeam International Limited, Jinhui Holdings Company Limited
Sonia BrahmachariSonia Brahmachari
Senior Customer Success at SAP Labs IndiaSenior Customer Success at SAP Labs India
Sharon ZhangSharon Zhang
Assistant Manager at EXL Service, LLCAssistant Manager at EXL Service, LLC