Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Clarissa Alaniz

San Antonio,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Crystal Magic
Donna , TX
12.2019 - 08.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.

Education

John Harlan High School
San Antonio, TX
06-2025

Skills

  • Assertiveness
  • Critical Thinking
  • Multi-Task Management
  • Professional telephone demeanor
  • Conflict Resolution
  • High-energy attitude
  • Problem Resolution
  • Positive and professional

References

References available upon request.

Timeline

Customer Service Representative

Crystal Magic
12.2019 - 08.2021

John Harlan High School
Clarissa Alaniz