Spring Upshaw
Detroit,MI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bensys Call Center
Troy, MI
03.2022 - 04.2025
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Caregiver
Cedarbrook Nursing Home
West Bloomfield, Michigan
06.2020 - 10.2022
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Accompanied clients to social events such as movies or plays.
Packer
Amazon
Livonia, MI
09.2018 - 03.2020
- Packed products in accordance with specified instructions.
- Organized inventory in the warehouse according to established procedures.
- Utilized barcode scanners to track incoming and outgoing shipments.
Education
High School Diploma -
Southfield Highschool
Southfield06-2017
Skills
- Call center experience
- Data collection
- Adaptability and flexibility
- Appointment scheduling
- Assertiveness
- Warehousing functions
- Active listening
- Empathy and patience
- Administrative support
- Order fulfillment
- Shipping and receiving
- Inbound and outbound calling
- Problem resolution
- Coordination
- Shipping procedures
Timeline
Customer Service Representative
Bensys Call Center
03.2022 - 04.2025
Caregiver
Cedarbrook Nursing Home
06.2020 - 10.2022
Packer
Amazon
09.2018 - 03.2020
High School Diploma -
Southfield Highschool
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