Clarissa Bettger
Portland,OR
Summary
Dynamic Fraud and Claims Operations Manager with over 15 years of leadership experience at Wells Fargo. Expert in risk mitigation and compliance, driving process improvements and enhancing customer service. Proven ability to develop training programs and mentor teams, fostering a culture of engagement and high performance. Proficient in Microsoft Office and data analysis.
Overview
13
13
years of professional experience
Work History
Fraud and Claims Operations Manager
Wells Fargo
07.2021 - 12.2026
- Assisted with recruiting, hiring, and training efforts to build a high performing team oto prevent wire scam activity.
- Partnered with IT teams to test and implement a new platform, improving system performance and user experience.
- Analyzed performance metrics to identify trends, streamline processes, and recommend operational improvements.
- Implemented quality control measures to ensure accuracy, compliance, and consistency in adjudication procedures.
- Collaborated with internal partners to enhance department policies and procedures, maximizing efficiency and reducing operational risk.
- Mentored junior team members, fostering professional development and improving overall team capability.
- Conducted performance evaluations and provided constructive feedback to support employee growth and goal achievement.
- Championed employee engagement initiatives, contributing to a positive work environment and strong retention rates.
- Facilitated resolution of escalated customer complaints, restoring trust and preserving business relationships.
- Guided team members to maintain high productivity and meet performance metrics consistently.
- Assisted in Business Continuity Plan for function.
Fraud and Claims Operations Associate Manager
Wells Fargo
12.2013 - 07.2021
- Responsible for production workflow management.
- Research accounts that contribute to losses to the bank.
- Facilitating of biweekly cross site meetings.
- Conducts team member monthly coaching development sessions.
- Served as point of contact for onboarding of off shore team members.
Education
Bachelor of Arts - English
Western Oregon University
Monmouth, OR12-1999
Skills
- Extensive financial industry experience
- Proven track record in customer service
- Over 15 years in leadership roles
- Experience in remote leadership
Timeline
Fraud and Claims Operations Manager
Wells Fargo
07.2021 - 12.2026
Fraud and Claims Operations Associate Manager
Wells Fargo
12.2013 - 07.2021
Bachelor of Arts - English
Western Oregon University