Clarissa Brown

• Check-in and add-on patients
• Enter demographic data in software
• Collect patients copays

Responsible for providing comprehensive health and human services information to callers. Along with standard I&R phone calls. serves as the central point of contact for a variety of programs and agencies.

• Assists callers in defining problems and makes appropriate referrals.
• Maintains records of all inquiries, including source of referral and disposition of cases.
• Interprets the availability of community services to the public.

Responsible for providing appropriate information while showing empathy to the most vulnerable clients.

• Counseled clients via phone
• Assisted with intake for victims of sexual assault.