Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clarissa Castillo

Fontana,CA

Summary

Motivated and detail-oriented with a strong background in customer service and team leadership. Currently pursuing a Bachelor’s degree in Economics at the University of California, Riverside, with hands-on experience in retail and digital shopping. Adept at managing multiple tasks in fast-paced environments, providing excellent customer service, and leading teams to success.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Lead- Digital Department

Walmart
San Bernardino, CA
12.2023 - Current
  • Lead and support a team of digital associates to ensure timely and accurate fulfillment of online customer orders.
  • Oversee daily operations, maintaining high-quality standards and productivity.
  • Address customer inquiries and resolve issues related to online orders, ensuring a seamless pickup experience.
  • Collaborate with department managers to improve workflow and streamline processes.
  • Monitor key performance indicators such as order accuracy, fulfillment speed, and customer satisfaction, implementing action plans for continuous improvement.
  • Drive the adoption of digital tools and services among associates, providing guidance and training to enhance operational efficiency.
  • Maintain company's expected metrics to ensure the reduction of shrink, inaccuracies in stocking, and to reduce labor costs.
  • Provided a comfortable and supportive work environment for associates.

Digital Personal Shopper

Walmart
San Bernardino, CA
07.2022 - 12.2023
  • Reviewed and claimed incoming online orders, ensuring timely processing.
  • Located items from inventory and store shelves, scanning and updating order statuses accurately.
  • Carefully packed orders, confirming accuracy and preparing them for pickup or home delivery.
  • Assisted customers during curbside pickup, providing excellent service and addressing inquiries.
  • Provided suitable substitutions when items were out of stock, ensuring customer satisfaction.
  • Reported inventory issues or product defects to store management for resolution.
  • Suggested improvements to enhance the online shopping experience.

Customer Service Associate

Poke Bar
San Bernardino, CA
06.2021 - 07.2022
  • Delivered exceptional customer service by preparing and customizing sushi bowls according to customer preferences.
  • Assisted customers in making informed choices about ingredients and menu options.
  • Ensured food safety and cleanliness standards were met in accordance with health regulations.
  • Collaborated with the team to ensure smooth operations during peak hours.
  • Managed inventory levels, restocking supplies as needed to meet customer demand.
  • Resolved customer complaints promptly, maintaining a positive dining experience.

Education

Bachelor of Arts - Economics

University of California, Riverside
Riverside, CA

Skills

  • Attention to detail
  • Conflict resolution
  • Performance monitoring
  • Workplace safety
  • Schedule management
  • Customer Service Excellence
  • Team Leadership & Management
  • Digital & E-Commerce Operations
  • Time Management & Multitasking
  • Communication & Interpersonal Skills
  • Inventory Management
  • Adaptability & Flexibility

Certification

Power Lifting Equipment(PLE) Certification, Walmart
Certified in Food Safety Handling
Customer Service Excellence Training

Timeline

Team Lead- Digital Department

Walmart
12.2023 - Current

Digital Personal Shopper

Walmart
07.2022 - 12.2023

Customer Service Associate

Poke Bar
06.2021 - 07.2022

Bachelor of Arts - Economics

University of California, Riverside
Clarissa Castillo