Clarissa Chamberlain
Grand Rapids,MI
Summary
Results-driven professional with extensive experience in healthcare administration. Skilled in optimizing surgical scheduling and managing billing processes, contributing to improved operational efficiency and enhanced patient experiences.
Overview
7
7
years of professional experience
Work History
Business Office Manager
Grand Rapids Surgical Suites
Grand Rapids, MI
12.2022 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations and policies.
- Managed scheduling of surgical procedures to optimize resource allocation and patient flow.
- Coordinated billing processes, streamlining collections and reducing outstanding accounts receivable.
- Enhanced patient satisfaction by addressing inquiries promptly and resolving issues professionally.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Developed and maintained policies & procedures and systems to minimize DSO and the rate of bad debt and increase the productivity of related operations.
- Directed the hiring, selection, orientation, performance reviews and training of office personnel.
Interim Administrator
Grand Rapids Surgical Suites
Grand Rapids, MI
01.2025 - 03.2025
- Responsible for the daily operation of the facility.
- Developed, monitored, and controlled the staffing needs, operations budget, and capital budget.
- Ensured compliance with government regulatory agencies and accrediting bodies.
- Closely monitored variations in the financial performance of the facility to avoid cash flow problems.
Surgery Scheduler
Grand Rapids Surgical Suites
Grand Rapids, MI
10.2020 - 12.2022
- Was proactive in maintaining flow of surgeries and worked to fill gaps in order to optimize time and efficiency.
- Managed patient records and maintained electronic scheduling systems for accuracy and compliance.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Developed relationships with referring physicians' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Was cross-trained as an insurance verifier and informed patients of their benefits and estimated costs prior to surgery.
Echocardiographer
McLaren Greater Lansing
Lansing, MI
01.2019 - 01.2020
- Cooperated with multiple departments such as nursing department, nuclear medicine department, and cardiac stress department.
- Experienced with Phillips equipment including EPIQ 7 and IE-33.
- Experienced with reporting software, including Cerner and Powerchart.
- Experienced with performing bubble studies and contrast studies using Lumason and Definity.
- Performed complete 2-D echocardiograms, including M-mode, PW Doppler, CW Doppler, Color Doppler, and tissue Doppler imaging.
- Performed transesophageal echocardiograms.
- Performed treadmill and dobutamine echo stress tests.
- Ensured patient safety, privacy, and satisfaction.
- Prepared reports for cardiologists with measurements and critical findings.
Education
Associate of Applied Science - Cardiac Sonography
Jackson College
Jackson, MI12-2018
Skills
- Accurate and timely account reconciliation
- Staff training and development
- Office administration
- Employee onboarding
- Accurate records management
- Excellent verbal and written communication skills
- Very organized and detail-oriented
- Adaptability and flexibility
- Proficient in Microsoft Office
- 10 years of customer service experience
- Professional in stressful situations
Accomplishments
- Supervised a team of 25 staff members.
- Maintained minimal temp billing month to month.
- Nominated by my supervisor for Administrator training through our parent company.
- Successfully adapted office operations during a major organizational change.
Timeline
Interim Administrator
Grand Rapids Surgical Suites
01.2025 - 03.2025
Business Office Manager
Grand Rapids Surgical Suites
12.2022 - Current
Surgery Scheduler
Grand Rapids Surgical Suites
10.2020 - 12.2022
Echocardiographer
McLaren Greater Lansing
01.2019 - 01.2020
Associate of Applied Science - Cardiac Sonography
Jackson College
Awards
Received the Tenet Heroes 2024 Award for extraordinary acts of compassion, integrity, and service.