CLARISSA COLLADO
Brooklyn
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Successfully led initiatives that enhanced patient satisfaction and streamlines service delivery. Known for collaborative approach, strong clinical skills, and commitment to excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Patient Services
Wavecrest Assisted Living
01.2025 - Current
- Oversee departmental operations, ensuring compliance with healthcare regulations and organizational standards.
- Conduct comprehensive assessments of individuals to determine their eligibility for long-term care services (UAS)
- Perform Utilization Review to ensure efficient use of healthcare services while ensuring patient's receive proper care needed.
- Train and mentor staff on best practices in patient services, fostering a culture of continuous improvement.
- Develop, lead and implement patient care protocols to enhance service delivery and improve patient satisfaction.
- Collaborate with multidisciplinary teams to develop and implement individualized care plans.
- Utilize electronic health record systems to maintain accurate patient documentation and track progress.
- Advocate for patient needs in care planning meetings, fostering a collaborative healthcare environment.
- Increase patient safety by implementing rigorous quality assurance measures and risk management protocols.
- Perform accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Promote a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remain calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time in population with 50% SMI .
- Educate patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Spearhead initiatives focused on increasing employee engagement levels, ultimately improving staff retention rates within the organization.
Care Coordinator RN (Home Health Nurse)
Americare CSS
01.2025 - 06.2025
- Conducted comprehensive patient assessments to a caseload of 25+ patients and develop individualized care plans for diverse patient populations
- Enhanced patient care by developing and implementing comprehensive care plans.
- Advocated for services and maintain close relationships to PCP’s to notify of abnormal findings during assessments
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Ensured compliance with healthcare regulations and standards, maintaining patient safety and confidentiality.
- Provided skilled nursing care, including wound care, medication management, assess for potentially life threatening interactions, administer injections, change indwelling catheters, and disease management education to patient and caregivers
- Trained new staff on care coordination processes, fostering a collaborative team environment.
- Led initiatives to streamline workflows, improving efficiency in client service delivery across departments.
- Used company software and databases to maintain records of services performed and patient conditions.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
Care Team Supervisor RN (Primary Care Dept)
Mitchell & Martin- ACPNY
02.2024 - 12.2024
- Provided general nursing care to patients including administering medications and treatments, coordinating care and interventions, returned patient phone calls, managed prescription refill requests, assisted physician with language barriers in primarily spanish speaking populated area
- Assisted patients in the timely completion of a high volume of a variety of forms such as but not limited to employment forms, MQ 11 and DOH home care, medical clearance
- Managed care for patients who need additional resources and worked with interdisciplinary teams to provide comprehensive care
- Telephone triaged and administered vaccines to pediatric patients
- Organized and provided clinical supervision to the care team including but not limited to delegation, mentoring, evaluating, educating, scheduling, and counseling staff
Aesthetic Nurse
Laseraway
06.2023 - 02.2024
- Performed laser hair and tattoo removal as well as laser skin resurfacing treatments and non-surgical aesthetic procedures achieving optimal results for a diverse patient population
- Administered botox and dermal fillers with precision and accuracy
- Educated patients on skincare products and guided them in developing effective skincare routines
Registered Nurse
CVS Minute Clinic
09.2021 - 04.2022
- Assisted NP with triaging about 30 patients per day who presented for urgent care or primary care visits
- Performed focused, general, and or cultural assessments based on patient need
- Performed nasal swabs and process specimen using Lumira instruments
- Called patients to check on symptom status as well as provided them with lab results
- Collaborated with patients’ friends, family, and social support systems in developing treatment plans
Covid Vaccinator
VIP Star Network
09.2021 - 02.2022
- Reconstituted and administered covid vaccine to approximately 40 patients per day ages 18 and older
Neurology Clinic Nurse
Weill Cornell Medical College
06.2021 - 12.2021
- Triaged telemedicine patients presenting with stroke symptoms as well as performed neuro assessments to patients in office
- Prepared botox and nerve block injections for physicians as well as performed and monitored all IV infusions for MS patients
Pediatric Covid Vaccinator
Favorite Healthcare Staffing
09.2021 - 11.2021
- Reconstituted and administered covid vaccine to approximately 100 patients per day ages 5-12
Covid-19 Nurse
Execusearch- Dept of Homeless Services
06.2020 - 01.2021
- Provided wellness checks for each patient 1-2 times per shift and if worsening symptoms, transferred to hospital
- Educated patients on general hygiene as well as calmed patients experiencing mental distress
- Performed nasal swabs to confirm COVID status and triaged incoming patients
- Delegated tasks to LPN’s
Covid-19 Nurse
Execusearch- Office of Emergency Management
04.2020 - 06.2020
- Triaged and admitted patients for COVID-19 signs and symptoms, obtain a full history & physical, and thorough nursing assessment
- Obtained, recorded, and reported vital signs and all abnormal findings to charge RN, responded to patient emergencies and transport to hospital if decompensating
- Contributed to a culture of excellence and provided culturally competent care to a diverse patient population
- Educated patients on proper self-care for managing viral symptoms and how to take medications as ordered by physician
- Assisted Director with administrative operations such as but not limited to compliance of Registered Nurses to safety protocols, compiled logs of statistics for keeping information of patients clear and concise
Nurse Aide
New York Presbyterian
06.2018 - 01.2019
- Obtained and recorded vital signs, performed EKGs, and reported all abnormal findings to RN
- Performed bed baths and repositioned clients every 2 hours or sooner
- Ensured patient comfort, changed bed linen, restocked patient rooms, responded promptly to patient call bells, and assisted in feeding and toileting patients
- Assisted RN in procedures such as sutures, catheter insertions, wound cleaning, bladder scans, phlebotomy and ambulation of patients
Prior Authorization Coordinator
Weill Cornell Medicine
02.2015 - 01.2017
- Obtained authorization using relevant DRG’s with appropriate CPT and ICD-9 codes for chemotherapy, medical procedures, inpatient hospitalizations, as well as home care for approximately 20 patients per day in an oncology/hematology clinic
- Organized pertinent clinical documentation for PA RN
- Communicated with RN regarding approvals and appeals
- Scheduled and coordinated peer review telephone meetings
- Properly documented approvals as well as denials in EMR
Education
Bachelor of Science - Nursing
Long Island University School of Nursing
05.2019
Bachelor of Arts - Psychology
Hunter College
12.2014
Skills
- Fluent in Spanish
- IV Insertion
- Discharge planning
- Expert in Epic, ECW, Compucare, and PointCare EMR
- Training and mentoring
- Care coordination
- Utilization review
- Phlebotomy
- Healthcare management
- Clinical supervision
- Clinical leadership
Certification
- American Heart Association: Basic Life Support (BLS) and AED Certification
- LICENSURE: Registered Nurse, State of New York – License # 783106
Languages
Spanish
Native or Bilingual
Timeline
Director of Patient Services
Wavecrest Assisted Living
01.2025 - Current
Care Coordinator RN (Home Health Nurse)
Americare CSS
01.2025 - 06.2025
Care Team Supervisor RN (Primary Care Dept)
Mitchell & Martin- ACPNY
02.2024 - 12.2024
Aesthetic Nurse
Laseraway
06.2023 - 02.2024
Registered Nurse
CVS Minute Clinic
09.2021 - 04.2022
Covid Vaccinator
VIP Star Network
09.2021 - 02.2022
Pediatric Covid Vaccinator
Favorite Healthcare Staffing
09.2021 - 11.2021
Neurology Clinic Nurse
Weill Cornell Medical College
06.2021 - 12.2021
Covid-19 Nurse
Execusearch- Dept of Homeless Services
06.2020 - 01.2021
Covid-19 Nurse
Execusearch- Office of Emergency Management
04.2020 - 06.2020
Nurse Aide
New York Presbyterian
06.2018 - 01.2019
Prior Authorization Coordinator
Weill Cornell Medicine
02.2015 - 01.2017
Bachelor of Arts - Psychology
Hunter College
Bachelor of Science - Nursing
Long Island University School of Nursing
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