Clarissa Diaz
Garland,TX
Summary
Experienced in high-pressure settings, successfully managed multiple tables at Twin Peaks, improving guest satisfaction through outstanding service and cleanliness. Proficient in customer relations and POS transactions at Express, building customer loyalty. Strong multitasker with excellent teamwork skills, consistently prioritizing efficiency and attention to detail.
Overview
3
3
years of professional experience
Work History
Waitress
Twin Peaks
Plano, TX
08.2024 - 02.2025
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Sales Associate
Express
Garland, TX
08.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Garland High School
Garland, TX05.2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Twin Peaks
08.2024 - 02.2025
Sales Associate
Express
08.2022 - 07.2024
High School Diploma -
Garland High School