Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarissa Gutierrez

Montclair,CA

Summary

An outgoing, motivated, and organized worker with several years of sales and customer service experience. Graduated from California State University of San Bernardino with a degree in Communication. My work experience and educational background have provided me with great communication skills and a high attention to detail. I am hoping to join a fun and proactive team that allows me to further develop my communication and interpersonal abilities, while providing me the experience to learn new skills.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Arrowhead Credit Union
02.2023 - 08.2024
  • Managed approximately 50+ accounts a day while providing exceptional member support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring member satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for members.

Sleep Expert

Mattress Firm
02.2022 - 10.2022
  • Provided exceptional customer care through active listening and empathetic response to sleep concerns.
  • Increased customer satisfaction by providing personalized product recommendations and informative presentations on mattress features.
  • Resolved customer complaints professionally and efficiently, turning negative experiences into opportunities for improvement and future loyalty.

Customer Service Associate

Best Buy
08.2015 - 02.2021
  • Drive a positive customer experience by being understanding, addressing concerns and resolving matters efficiently.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.

Education

Bachelor of Arts - Communication

California State University of San Bernardino
San Bernardino, CA
12-2019

Skills

  • Verbal and written communication
  • Interpersonal skills
  • Conflict resolution
  • Data entry
  • Time management

Timeline

Call Center Representative

Arrowhead Credit Union
02.2023 - 08.2024

Sleep Expert

Mattress Firm
02.2022 - 10.2022

Customer Service Associate

Best Buy
08.2015 - 02.2021

Bachelor of Arts - Communication

California State University of San Bernardino
Clarissa Gutierrez