Clarissa Martinez
Brownsville,TX
Summary
As a former technology support teacher my goal is to work in cybersecurity or IT field. My love for technology is what makes me determined to learn and find a job as a security analyst or IT support. I bring a diverse range of problem-solving skills and I am committed to working through any obstacles that get in my way of succeeding.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technology Support Technician
Brownsville Independent School District
Brownsville, Texas
11.2022 - 01.2024
- Collaborated with 50+ school staff members to address 300+ technology issues monthly which resulted in a decrease in support tickets over 6 months
- Successful in troubleshooting printers, resolving internet connections
- Displayed strong telephone etiquette, effectively handling difficult calls for software issues
- Recovered 100+ devices through reimaging and fixing software issues
- Resolved all xerox printer errors and establish reliable connections to the front office
- Organized and set up hardware, software, and network configurations to guarantee that all components were ready for use
- Managed fixed assets on all campus devices
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with staff requests and answered questions to improve satisfaction.
Science Teacher
Brownsville Independent School District
Brownsville, Texas
05.2021 - 01.2024
- Developed comprehensive lesson plans for 6th, 7th, and 8th-grade science classes, aligning them with TEKS and national standards
- Differentiated instruction to cater to diverse student needs.
- Created a classroom environment that encourages curiosity and critical thinking.
Photo Technician
Walgreens
Brownsville, Texas
05.2016 - 01.2020
- Assisted with training new associates on processes and procedures.
- Troubleshot problems with digital imaging equipment when necessary.
- Created custom photo products such as photo books, calendars, mugs, puzzles.
- Performed daily maintenance and cleaning of photo processing equipment.
- Provided technical support for customers regarding product selection and usage instructions.
Education
Cybersecurity Boot Camp -
University of Texas At Austin
Austin, TX12-2023
Bachelor of Science - Interdisciplinary Studies in Life Science
The University of Texas At Rio Grande Valley
05.2021
Skills
- Linux and Windows Server configuration
- Logging
- Kerberos
- Bash scripting and programming
- Tar, Cron, and Cronjobs
- Network Architecture, operations, and security
- Port Scanning
- Wireshark and traffic analysis
- Wireless security
- Cloud security and virtualization
- Email security
- cryptography and encryption
- Active directory
- Burp Suite
- Hashcat
- Metasploit
- Azure
- Splunk
- Nmap
- Kali Linux
- Defensive and offensive security
- SQL injection
- Zenmap
- XSS vulnerabilities and payloads
Certification
Cybersecurity Certificate, The University of Texas at Austin, 12/2023
CompTia Security Plus certified
Projects
Defensive Security Project, Built a custom security monitoring environment for a fictional organization, tested that environment against simulated attacks, and presented my monitoring environment., SOC Analyst, SPLUNK, https://github.com/clarissalm/Defensive-Security-Project
Timeline
Technology Support Technician
Brownsville Independent School District
11.2022 - 01.2024
Science Teacher
Brownsville Independent School District
05.2021 - 01.2024
Photo Technician
Walgreens
05.2016 - 01.2020
Cybersecurity Boot Camp -
University of Texas At Austin
Bachelor of Science - Interdisciplinary Studies in Life Science
The University of Texas At Rio Grande Valley
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