Clarissa O'Neil
Summary
Retail Sales Associate with three years of experience in the optical industry. Demonstrates proficiency in visual merchandising, inventory management, contributing to enhanced customer satisfaction and sales growth. Aims to leverage these skills in a collaborative retail environment to drive exceptional customer service and operational efficiency
Overview
5
5
years of professional experience
Work History
Optician
Optic Gallery the District
Henderson, NV
09.2021 - Current
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Maintained a high dollar-per-patient average through upselling frame and lens options. Exceeded sales goals every quarter.
- Organized inventory according to product type and manufacturer specifications.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Technician/Receptionist
Optic Gallery Seven Hills
Henderson, NV
02.2021 - 09.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Used proficiency in medical sales to gain an 80% capture rate for retinal screenings.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Trained new employees on proper use of equipment and techniques.
Server
Senza Gluten Free Bakery
Las Vegas, NV
02.2020 - 02.2021
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Bachelor of Science - Nursing- Currently Enrolled In School
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Retail sales
- Customer service
- Computer skills
- Supply management
- Product upselling
- Visual merchandising
Accomplishments
- Internal Philanthropy Chair of Sorority Alpha Phi Gamma
- Proficient in Classical percussion and ranked in state's top band program
References
- Remelyn Cabuang: Optic Gallery Manager (702-787-9485)
- Emily Chung: Associate at Optic Gallery (702-776-1697)
- Jan Calvert: Owner of Senza Bakery (jan@senzaglutenfree.com)
Timeline
Optician
Optic Gallery the District
09.2021 - Current
Technician/Receptionist
Optic Gallery Seven Hills
02.2021 - 09.2021
Server
Senza Gluten Free Bakery
02.2020 - 02.2021
Bachelor of Science - Nursing- Currently Enrolled In School
University of Nevada, Las Vegas
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