Clarissa Pazera
Edmonds,WA
Summary
Dynamic management professional with over 30 years of proven leadership experience, recognized for consistently achieving challenging organizational goals and objectives. Renowned for transforming seemingly impossible situations into successful outcomes, leveraging a robust background in marketing and finance alongside expertise in various LIHTC programs. Detail-oriented and organized, adept at overseeing personnel, property management, and special projects while fostering effective collaboration with on-site staff and property owners. Committed to driving occupancy goals and enhancing operational efficiency through strategic partnerships and proactive engagement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Property Manager
Thrive Communities
Kirkland, WA
03.2025 - Current
- Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
- Coordinated property maintenance efforts, optimizing service response times and quality.
- Oversaw lease administration processes, ensuring compliance with regulations and policies.
- Oversaw maintenance schedules and vendor relationships to enhance tenant satisfaction and property value.
- Managed residential property operations, ensuring compliance with regulations and company policies.
- Developed and implemented marketing strategies to attract new tenants and reduce vacancy rates.
- Conducted property inspections, identifying areas for improvement and coordinating necessary repairs.
Business Manager
Multi Sites
Seattle, WA
03.2022 - 03.2025
- Managed advertising, marketing, customer relations, inventory management, sales and revenue planning, Multi-Site renovations, Staff or over 8 along with renovation team. Increase occupancy and revenue while reducing turn over.
- Led operational strategy across multiple sites to enhance efficiency and streamline processes.
- Optimized resource allocation to minimize costs while maximizing operational effectiveness.
- Established strong vendor relationships to negotiate favorable terms and pricing agreements.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Business Manager
Priderock Capital Management
Everett, WA
09.2017 - 03.2022
- Worked on 3 different projects in 3 different states, lease up and renovations in house. Occupied and pre-leased 98%.
- Implemented performance metrics to track site productivity and identify areas for improvement.
- Managed cross-functional teams to ensure alignment with organizational goals and objectives.
- Developed training programs to enhance staff capabilities and foster professional growth.
- Directed budget management efforts, ensuring fiscal responsibility across all locations.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Community Manager
Winterwood, Inc
Louisville, KY
04.2016 - 09.2017
- Oversee renovations and lease up for a struggling property. Increase rent revenue and decrease expenses. While working directly with the owners and lenders through interior and exterior renovations and overseeing the day to day with a staff of 3. Relocated to Washington State
REGINAL MANAGER
BAILEY PROPERTY MANAGEMENT
Louisville, KY
09.2014 - 04.2016
- Achieved successful implementation of an online accounting and marketing program, leading to enhanced operational efficiency. Recruited and trained new staff to optimize marketing and maintenance efforts, resulting in reduced expenses and increased profitability. Fostered collaboration among property owners, vendors, residents, and city/state organizations to maintain compliance with city codes.
- Led initiatives in regional operations aimed at improving property management processes and fostering tenant satisfaction.
- Formulated and executed strategic initiatives to enhance occupancy rates across managed properties.
- Established strong relationships with vendors, ensuring high-quality service delivery at competitive costs.
- Conducted regular property evaluations to identify improvement opportunities and maintain standards.
- Led initiatives that enhanced team collaboration, resulting in improved project outcomes and service delivery efficiency.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
PROPERTY MANAGER
NOLAN REAL ESTATE
01.2010 - 01.2012
- Assisted in managing 100 units with 3 employees in KCK. Supported the preparation of financial and feasibility reports for new and existing business initiatives. Aided in reducing turnover costs and enhancing collections while improving occupancy rates.
- Oversaw property operations, ensuring compliance with regulations and company standards.
- Implemented maintenance schedules, enhancing property condition and tenant satisfaction.
- Managed resident relations, addressing concerns to foster community engagement and retention.
- Developed budgets and financial reports, optimizing resource allocation for operational efficiency.
- Trained and mentored junior staff, promoting professional development and team cohesion.
- Analyzed market trends, adjusting leasing strategies to maximize occupancy rates.
REGINAL MANAGER, WILHOITE PROPERTIES LIHTC OWNER DEVELOPER
Nolan Real Estate
Kansas City, KS
01.2007 - 01.2009
- Achieved stabilization of 4 properties within 6 months of hire, resulting in successful acquisition of permanent financing. Delivered leasing and stabilization of a new property in Wichita 6 months prior to the completion of the first building. Collaborated with the VP of Property Management to oversee 11 properties across 4 states and 24 employees in KS, MO, NE, and IL. Produced marketing, financial, and feasibility reports that informed key business strategies. Compiled corporate reports and service contracts for the VP of Property Management and CFO, streamlining communication and decision-making processes.
- Supervised team performance, ensuring adherence to industry standards and best practices.
- Oversaw compliance with local regulations, mitigating risks associated with property management activities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Business Management
North Harris County College
Dallas, TXSkills
- Proficient in Yardi system management
- Comprehensive onsite understanding
- Property oversight
- Budgeting and forecasting
- Strategic marketing
- Administrative coordination
- Invoice processing
- Real estate management
- Proficient in LIHTC compliance
- Section 8 program oversight
- Accounts receivable processing
- Real estate leasing
- Proficient in Microsoft Outlook
- Excel proficiency
- Knowledge of fair housing regulations
- Cost management
- Proficient in English
- Proficient in computer applications
- Experience in managing teams
- Proficient in Microsoft Word
- Proficient in Google Docs
Certification
- Driver's License
- CALP
Timeline
Property Manager
Thrive Communities
03.2025 - Current
Business Manager
Multi Sites
03.2022 - 03.2025
Business Manager
Priderock Capital Management
09.2017 - 03.2022
Community Manager
Winterwood, Inc
04.2016 - 09.2017
REGINAL MANAGER
BAILEY PROPERTY MANAGEMENT
09.2014 - 04.2016
PROPERTY MANAGER
NOLAN REAL ESTATE
01.2010 - 01.2012
REGINAL MANAGER, WILHOITE PROPERTIES LIHTC OWNER DEVELOPER
Nolan Real Estate
01.2007 - 01.2009
Business Management
North Harris County College