Clarissa Peoples
Dallas,TX
Summary
Results-driven professional with a solid background in insurance and customer service, dedicated to aligning with company values and enhancing operational success. Expertise in resolving complex customer inquiries, navigating digital platforms, and collaborating with cross-functional teams to elevate customer satisfaction. Recognized for meticulous attention to detail, accuracy, and exceptional organizational skills that drive efficiency. Valued for adaptability and a collaborative approach, consistently meeting and exceeding project requirements while fostering positive relationships.
Overview
9
9
years of professional experience
Work History
Underwriting Service Assistant
State Farm
Richardson, TX
09.2019 - Current
- Executed processing and updating of policy transactions across multiple state offices, ensuring accuracy of insured information and adherence to company guidelines.
- Facilitated communication between claims and underwriting sectors to address complex cases and optimize service delivery.
- Engaged with office agents to clarify required corrections, enhancing accuracy of records and coverage.
- Leveraged expertise in various business applications to address customer needs effectively while meeting 100% overall production.
Auto Finance Customer Coordinator
Capital One
Plano, TX
06.2018 - 09.2019
- Guided customers through auto buying journey by troubleshooting and resolving account and system challenges.
- Collaborated with dealership associates to confirm pricing and validate financing details.
- Ensured adherence to service level and performance goals while delivering exceptional service quality, meeting overall CPH and monthly review goals.
- Managed financial data processes to uphold accuracy and integrity in dealer source information.
Client Customer Service
PFSWEB
Dallas, TX
09.2016 - 01.2018
- Educated clients on product specifications and associated benefits to enhance decision-making.
- Evaluated tracking and order details while facilitating replacement processes.
- Assisted clients by providing detailed information on products and navigating website resources.
- Participated in monthly discussions focused on identifying and planning new product launches to enhance market offerings.
Education
High School -
Green Run High School
06.2014
Skills
- Data Interpretation
- Customer Service
- Multitasking
- Information Analysis
- Critical Thinking and Problem Solving
- Technical Proficiency
Timeline
Underwriting Service Assistant
State Farm
09.2019 - Current
Auto Finance Customer Coordinator
Capital One
06.2018 - 09.2019
Client Customer Service
PFSWEB
09.2016 - 01.2018
High School -
Green Run High School