Clarissa Rivera
Dallas,TX
Summary
Resourceful professional with experience in customer service, property management, and education. Expertise in managing high-stakes customer relationships and leading diverse teams while maintaining high standards of animal welfare. Proficient in conflict resolution, sales, and administrative operations, delivering results in fast-paced environments.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
Dallas, Tx
04.2025 - 09.2026
- Managed classroom behavior and maintained a positive learning atmosphere.
- Provided notes and reports on school day activities to primary teacher.
- Organized lesson plans and activities for students.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Remained up-to-date with emergency procedures to keep students and staff safe in emergency events.
Apartment Leasing Agent
Marquis Management
Dallas, Tx
08.2022 - 09.2024
- Managed lease agreements and tenant documentation for new residents.
- Assisted prospective tenants with property tours and leasing inquiries.
- Conducted market research to assess rental trends in the community.
- Coordinated move-in schedules and communicated details to residents.
- Developed and maintained relationships with current and prospective tenants.
- Responded promptly to tenant maintenance requests and service inquiries.
- Maintained accurate records of all rental activity in property management software.
- Tracked occupancy rates and prepared reports for upper management.
- Inspected vacated apartments to ensure that they were left in good condition.
- Developed marketing strategies to increase demand for vacant units.
- Advertised vacant units on websites such as Craigslist and Zillow.
- Provided excellent customer service when responding to phone calls or emails from prospects or existing clients.
- Monitored market conditions to determine competitive rental rates for different unit types.
- Greeted prospective tenants, answered questions and provided tours of available units.
- Escalated critical issues to property manager to deliver immediate resolution.
- Contacted and followed up with tenants on renewal notices.
Animal Vendor
Traders Village
Grand Prairie, Texas
03.2021 - 01.2022
- Provided daily care and feeding for a variety of animals.
- Maintained clean and safe animal habitats and living spaces.
- Provided excellent customer service to build positive shopping experiences.
- Assisted vendors with product display and inventory organization on-site.
- Organized merchandise displays to enhance store presentation regularly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
David W Carter High School
Dallas, TXSkills
- Organizational growth
- Safety awareness
- Learning strategies
- Task prioritization
- Effective communication
- Document preparation
- Customer service
- Positive and professional
Languages
Spanish
Professional
English
Professional
Timeline
Substitute Teacher
Kelly Educational Services
04.2025 - 09.2026
Apartment Leasing Agent
Marquis Management
08.2022 - 09.2024
Animal Vendor
Traders Village
03.2021 - 01.2022
David W Carter High School