Clarissa Roberts
Rome,GA
Summary
Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Customer Service Assistant
Extremely Clean Floor Services
Kennesaw , GA
10.2021 - Current
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Team Leader
Chick-Fil-A
Acworth , GA
05.2017 - 08.2020
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Lead breaks for our employees, as well as assist customers that were unhappy about the experience they had.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
Education
High school diploma or GED -
North Cobb High School
Kennesaw, GA05.2016
Some College (No Degree) - Healthcare Management
Georgia Northwestern Technical College
Rome, GASkills
- Live Chat
- Computer Operation
- Cold Calling
- Administrative Experience
- Order Entry
- Analysis skills
- Customer service
- Medical terminology
- Filing
- Typing
- Responding to Difficult Customers
Accomplishments
- Supervised team of 6 staff members.
Awarded Chick-Fil-A Remarkable Futures Scholarship
I was awarded the Chick-Fil-A Remarkable Futures Scholarship Award in 2019 for Reliability, Teamwork, Trustworthiness, Enthusiasm, Passion and Kindness.
Timeline
Customer Service Assistant
Extremely Clean Floor Services
10.2021 - Current
Team Leader
Chick-Fil-A
05.2017 - 08.2020
High school diploma or GED -
North Cobb High School
Some College (No Degree) - Healthcare Management
Georgia Northwestern Technical College
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