Clarissa Salinas
Rio Grande City,TX
Summary
Highly-motivated employee with background in customer service, sales representative and manufacturing With desire to take on new challenges. A strong worth ethic, reliable, punctual, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised or with a team and quickly mastering new skills. Providing exceptional support and resolving any issues. Skilled in communication, problem-solving and maintaining positive relationships.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Senture
Rio Grande City, TX
03.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating company website in order to get online access, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Provided technical assistance and troubleshooting for customers in a call center environment
- Provided customer support via phone and email inquiries in a timely manner.
- Managed over 60 to 100 calls a day.
Sales Representative
Metro by T-Mobile
Rio Grande City, TX
03.2024 - Current
- Maintained and recorded customer information in database.
- Provided accurate pricing information on products or services requested by customers.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Maintained updated knowledge through continuing education and advanced training.
Front Desk Receptionist
dunes express inn & suites
Hart, MI
06.2022 - 12.2023
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed data entry tasks accurately and quickly.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Responded to customer inquiries via phone, email, and in person.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed and distributed internal and external communications.
Machine Operator
Seneca Foods
Hart, Michigan
02.2021 - 06.2022
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Adjust machine settings to complete tasks accurately.
- Assisted with troubleshooting issues that arose with facility production processes.
- Verified production orders prior to starting set-up.
- Perform regular maintenance on capping machines, including cleaning and lubrication of parts.
- Observe machine operations to detect any problems or defects in the finished product.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Promoted efficient operation of production processes through careful control system monitoring
- Ensure all safety protocols are followed while operating machinery.
Assistant Manager
Stars Drive-In
La Joya, TX
12.2019 - 09.2020
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Developed a system for tracking inventory and ordering supplies as needed.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Stars Drive-In
La Joya, TX
12.2019 - 09.2020
- Informed customers of daily specials and signature menu items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Customers by topping off drinks, and offering condiments, napkins, and other items.
- Communicated with the host, buses, and kitchen staff to prepare for and serve customers.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Lab Technician
Peterson Farm
Shelby, MI
05.2019 - 06.2019
- Collected labeled and stored lab samples, according to laboratory specifications
- Created a test and validation ups for component subsystem, and machine levels
- Disposal of laboratory, materials, and samples, using well established guidelines and instructions
- Prepare lab for daily operations by stocking materials and equipment
- Collect and organized data to perform data analysis, and prepare technical reports
- Used time management and adaptability skills to prioritize and run multiple tasks
- And troubleshoot, pH, probes, EC ms, automatic pipes and diluter
Education
Some College (No Degree) - Biology
South Texas College
McAllen, TX05.2022
High School Diploma - undefined
Grulla High School
Rio Grande City, TX05.2019
Skills
- Customer service
- Computer skills
- Data entry
- Reading comprehension
- Oral and writing communication
- Team collaboration
- File management
- Spreadsheet tracking
- Interpretation support
- Bilingual communication
- Positive and professional
Languages
English: Full Professional
Spanish: Full Professional
Timeline
Customer Service Representative
Senture
03.2025 - Current
Sales Representative
Metro by T-Mobile
03.2024 - Current
Front Desk Receptionist
dunes express inn & suites
06.2022 - 12.2023
Machine Operator
Seneca Foods
02.2021 - 06.2022
Assistant Manager
Stars Drive-In
12.2019 - 09.2020
Server
Stars Drive-In
12.2019 - 09.2020
Lab Technician
Peterson Farm
05.2019 - 06.2019
High School Diploma - undefined
Grulla High School
Some College (No Degree) - Biology
South Texas College