Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Clarissa Santos

Summary

Offering strong interpersonal skills and passion for creating high-quality coffee experiences, ready to learn and develop within this dynamic environment. Brings understanding of customer service excellence and effective communication, ensuring smooth daily operations and customer satisfaction. Ready to use and develop organizational skills and team leadership abilities as a Shift Supervisor for Starbucks.

Overview

2
2
years of professional experience

Work History

Barista

Starbucks
08.2024 - Current
  • Assisted in the implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Customized training strategies based on individual barista knowledge, experience, and strengths.

Front End Supervisor

Ross Dress for Less
11.2022 - 02.2024
  • Monitored cash drawers in five checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Bachelor of Science - Fashion Technical Apparel

Arizona State University
Tempe, AZ
05-2027

Skills

  • Collaborative team player
  • Strong focus on accuracy
  • Cash management
  • Team leadership
  • Effective communication
  • Organizational skills
  • Relationship building
  • Bilingual: English and Spanish

Accomplishments

  • Recently received the honor of Partner of the Quarter.

Languages

Spanish

Timeline

Barista

Starbucks
08.2024 - Current

Front End Supervisor

Ross Dress for Less
11.2022 - 02.2024

Bachelor of Science - Fashion Technical Apparel

Arizona State University

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