Clarissa Zapata
Newark,NJ
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I am excellent in working with others to achieve a certain objective on time and with excellence. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Prospect Airport Services
Newark, USA
12.2025 - Current
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls
- Sorting and distributing any resignations, employee parking and posts
- Filling
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Authorized Signatory
Worldwide Flight Services
03.2023 - 11.2024
- Prepare Customs forms an made sure they were processed with Port Authority in a timely manner
- Act as liaison for employee issues/concerns associated with Port Authority process
- Inform prospective employees of approval/denial by Port Authority
- Provided and maintained a high level of customer service
- Compiled and maintained employee data based on Port Authority guidelines
- Liaison with Port Authority Custom office and different administrative specialists to ensure the necessary documents and information was received to properly prepare and maintain our record
- Mentored new employees coming in to help them become acclimated with the hiring process as it pertains to Port Authority
- Advised 700+ employees on administrative procedures to get them through to the badge process with NY/ NJ Port Authority guidelines
- Track Port Authority badges
Technician
Citilight Optometry P.C.
Jersey City, USA
09.2020 - 06.2024
- Performing basic eye tests and exams
- Keeping exam rooms clean and organized
- Maintaining equipment
- Updating patient records
Authorized Signatory
Prospect Airport Services
Newark, USA
04.2022 - 02.2023
- Liaison with Port Authority Custom office and different administrative specialists to ensure the necessary documents and information was received to properly prepare and maintain our record
- Mentored new employees coming in to help them become acclimated with the hiring process as it pertains to Port Authority
- Advised 700+ employees on administrative procedures to get them through to the badge process with NY/ NJ Port Authority guidelines
- Prepare Customs forms an made sure they were processed with Port Authority in a timely manner
- Planned daily work activities to meet organization staffing needs
- Act as liaison for employee issues/concerns associated with Port Authority process
- Inform prospective employees of approval/denial by Port Authority
- Provided and maintained a high level of customer service
- Compiled and maintained employee data based on Port Authority guidelines
Receptionist
Prospect Airport Services
Newark, USA
12.2020 - 04.2022
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls
- Sorting and distributing any resignations, employee parking and posts
- Filling
Teacher assistant
The Brunswick School
Jersey City, USA
01.2018 - 01.2020
- Lesson planning
- Supervising students
- Assists a teacher with instructional responsibilities
Intern
Superior Courthouse
Hudson County, USA
04.2019 - 05.2019
- Assisting the court clerks
- Filing files
- Scanning and making copies
Disability Support Services
Hudson County Community College
Jersey City, USA
10.2017 - 01.2019
- Note Taker / Reader
- Provides accurate and full account of information
- Data Entry
- Send emails
Education
Criminal Justice -
Rutgers University-Newark
05.2026
Associates - Science
Hudson County Community College
Jersey City, NJ05.2019
Diploma -
James J. Ferris High School
Jersey City, NJ01.2016
Skills
- Communication
- Ability to Work under Pressure
- Decision making
- Time management
- Self-motivation
- Conflict resolution
- Leadership
- Adaptability
- Microsoft
Certification
- Mental Health First Aider
- Sora's License
Timeline
Receptionist
Prospect Airport Services
12.2025 - Current
Authorized Signatory
Worldwide Flight Services
03.2023 - 11.2024
Authorized Signatory
Prospect Airport Services
04.2022 - 02.2023
Receptionist
Prospect Airport Services
12.2020 - 04.2022
Technician
Citilight Optometry P.C.
09.2020 - 06.2024
Intern
Superior Courthouse
04.2019 - 05.2019
Teacher assistant
The Brunswick School
01.2018 - 01.2020
Disability Support Services
Hudson County Community College
10.2017 - 01.2019
Criminal Justice -
Rutgers University-Newark
Associates - Science
Hudson County Community College
Diploma -
James J. Ferris High School