Summary
Overview
Work History
Education
Skills
Certification
Timeline
Clarissa D. Vann

Clarissa D. Vann

Hockley,TX

Summary

Motivated business professional bringing 22 years of entrepreneurial and customer service experience. Dedicated and personable with extensive experience in managing administrative and day to day business operations. Well-versed in customer relationship management systems and software. Currently pursuing opportunities to utilize years of customer service , training and mentoring experience.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Consultant & Team Manager

Pure Romance
02.2006 - Current
  • Educate wide variety of women from various religious and ethnic backgrounds, age groups and classes on proper sexual health education and intimacy practices
  • Building and sustaining adult novelty business for 17+ years
  • Maintaining customer relations for nationwide client base
  • Marketing and education via social media
  • Managed financial tracking, inventory coordination and branding.

Client Onboarding

Digital Experts Academy Remote
12.2019 - 11.2020
  • Handled 100- 200 daily outbound client support calls
  • Scheduling calls for sales consultants in various European countries, as well as Africa, New Zealand, Australia
  • Handled high daily volume inbound client support tickets; quickly learning roles not trained for due to being understaffed
  • Worked alongside global business leaders to deploy new training strategies.
  • Maintained client satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Worked on special teams responsible for learning and testing new software to improve onboarding and client experience

Education

Certification - Sexology

Institute of Authentic Tantra, Kelowna, BC
11.2022

Certification – Certified Holistic Health Coach -

Integrative Institute of Nutrition, New York
2016

Skills

  • Mac & Windows, Microsoft Office, proactive self-starter, outgoing personality, fast learner, detail oriented, organized, excellent communicator, persistent, dedicated, Slack, G-Suite
  • Salesforce Software
  • Troubleshooting and Ticket Escalation
  • Team Recruiting and Onboarding
  • Zendesk
  • Customer Complaint Resolution and
  • Call Documentation
  • Customer Account Management
  • Online Chat
  • Interpersonal Communication Skills
  • Remote Work

Certification

Certifications - Certified Holistic Health Coach through Integrative Institute of Nutrition

Timeline

Client Onboarding - Digital Experts Academy Remote
12.2019 - 11.2020
Sales Consultant & Team Manager - Pure Romance
02.2006 - Current
Institute of Authentic Tantra - Certification, Sexology
Integrative Institute of Nutrition - Certification – Certified Holistic Health Coach,

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Clarissa D. Vann