Clarita Martin

• Gathered business requirements through stakeholder workshops and interviews to define project scope, user stories, and gaps.
• Facilitated cross‑functional teams and provided coaching to strengthen performance and maintain high engagement levels.
• Applied Agile principles to manage end‑to‑end project delivery, streamline communication, and resolve project challenges.
• Led Agile ceremonies, including retrospectives, to drive continuous improvement and collaborative decision‑making.
• Collaborated with data engineers, developers, and architects to align technical solutions with business needs.
• Oversaw data staging, database utilization, and dashboard development while estimating timelines and budgets.
• Created workflow maps, process flows, and user specification documents to improve project clarity and efficiency.
• Conducted UAT, validated requirements, and supported smooth deployment activities.
• Managed issues and escalations, facilitating team brainstorming to strengthen future project outcomes.

• Gathered business requirements from stakeholder engagement, workshops, and interviews to inform project scope and objectives, story level, and conducted gap analysis.
• Research and gathering data in recording evidence from Citi internal systems, the Internet, commercial databases and verify customer information and transactions in accordance with AML compliance regulations.
• Continuous backlog management operating within agreed business timeframes, Co-ordinating with the teams to assess on the captured information and developing standard operating procedures.
• To provide knowledge transfer to new employees and try to identify the problems and implement effective AML processes to reduce risk-related issues.
• Conduct regular reviews and assessments of AML systems. Eye-on-detail on day-to-day reporting for continuous monitoring on L2 escalation alerts. Provide quick resolution in-case of queries and problem solving.
• Assist on the Compliance part of screening and reporting as per needs and external stakeholders.

• Analyzing and gathering requirements for over 70+ client’s full financial statement of the Company and
assessing risk scores, recommend credit limits, determine the credit terms, and provide the information
into applicable tool and release the Orders.
• Collecting Customer Account setup information, evaluate credit review and Order release for the global
customer via SAP. Also, ensure all the customer queries are handled with in TAT.
• Preparing a deep dive report adhere to customer needs, Identifying the issues and risk involved in
companies.
• Responsible for monitoring the credit order hold and finalizing the decision of considering past dues via
internal tool to deliver accurate recommendations. Presented the monthly data on Metrics visually.
• Identify the Business problems and document the functional/non-functional requirements. Involved in
financial tool UAT testing & issue fixes.
• Month end activities and volume metrics will be presented to the leaders.

• Research and gathering data in recording evidence from Citi internal systems, the Internet, commercial databases and verify customer information and transactions in accordance with AML compliance regulations.
• Continuous backlog management operating within agreed business timeframes, Coordinating with the teams to assess on the captured information and developing standard operating procedures.
• To provide knowledge transfer to new employees and try to identify the problems and implement effective AML processes to reduce risk-related issues.
• Conduct regular reviews and assessments of AML systems. Eye-on-detail on day-to-day reporting for continuous monitoring on L2 escalation alerts. Provide quick resolution in-case of queries and problem solving.
• Assist on the Compliance part of screening and reporting as per needs and external stakeholders.

• Collaborated with team members to analyze detailed client data, focusing on enhancing collections and identifying trends; developed strong client relationships to ensure timely and accurate service delivery.
• Leveraged SAP to extract and analyze data on services, durations, and payments, delivering precise reporting and actionable insights to guide business decisions.
• Monitored customer accounts to mitigate risks associated with overdue payments, implementing strategies to reduce bad debts and provide effective client support.
• Managed the issuance of credit notes, generated account statements, and performed monthly reconciliations to ensure data accuracy across multiple regions.
• Oversaw the end-to-end accounts receivables process, contributed to process improvements, and worked to enhance client retention through high-quality service delivery and process optimization.