Clarivel Lopez

• Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
• Coordinated large parties and events, ensuring seamless service from arrival through departure.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
• Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

• Helped customers complete purchases, locate items, and join reward programs.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.

• Made sure all food is fresh & at accurate temperatures

•insured all tables and dining area have been cleaned & restocked if needed

• Familiar with online systems (Ubereats, doordash etc.)

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
• Made sure to input accurate information into pos for orders/to go orders as well as on the phone orders.
• Monitored dining room and bar areas for signs of overcrowding.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.