CLARIZZA ZEPEDA
TX
Summary
Looking forward to bringing my drive and experience to a high-performing team. With a growing organization, I'd like to advance professionally.
Overview
5
5
years of professional experience
Work History
Patient Financial Coordinator
The Center For Health Care Services
01.2022 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Communicated verification and authorization status updates with Type department to facilitate decision-making for patient admissions and insurance coverage.
Loan Processor
Tresl
01.2021 - 01.2021
- Verified client income, credit reports, and other information to prepare documents for underwriting
- Created
- Worked in various departments to process loans in a timely, accurate, and fair manner
- Filed completed packages in a timely manner
- Provided quick turnaround times to keep up with the fast-paced schedule
- Reviewed and approved a variety of loan types
- Maintained complete confidentiality of all submitted information in accordance with the release guidelines
- Reviewed and verified borrowers' income, credit reports, property appraisals, and supplemental information to prepare documents for underwriting.
Front Desk Receptionist
Mokara Hotel & Spa
04.2019 - 03.2020
- Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Greeted [Number] daily visitors and customers upon their arrival, offered assistance, and answered questions to build rapport and retention
- Honed my customer service skills in a professional setting by interacting with clients on a regular basis
- Was in charge of answering a multi-line phone system, responding to inquiries, and transferring calls to the appropriate departments and personnel
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Teller, Credit Card Specialist
JP Morgan Chase
04.2013 - 09.2016
- Made decisions and recommendations regarding credit line extensions
- Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
- Entered data into the [Software] system, including payments, account information, and call logs.
Education
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Aveda Institute of Arts
2021
Associate of Arts - undefined
San Antonio College
2019
Skills
- Expertise in Excel
- Problem resolution
- Positive
- Spanish speaking
- Meticulous attention to detail
- Analytical thinking
- Cash handling expertise
- Customer-oriented
- Analytical
- Compliance, banking laws and regulations
- Customer service
- Patient Registration
- Administration and Management
- Calm and Effective Under Pressure
- Financial Documentation
- Patient Health Information Privacy
Languages
Spanish
Native or Bilingual
Timeline
Patient Financial Coordinator
The Center For Health Care Services
01.2022 - Current
Loan Processor
Tresl
01.2021 - 01.2021
Front Desk Receptionist
Mokara Hotel & Spa
04.2019 - 03.2020
Teller, Credit Card Specialist
JP Morgan Chase
04.2013 - 09.2016
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Aveda Institute of Arts
Associate of Arts - undefined
San Antonio College