clark angarano
Rochester,NY
Summary
Resourceful Owner/Operator known for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer service excellence. Excel in communication, leadership, and problem-solving to navigate business challenges and drive growth.
Overview
34
34
years of professional experience
1993
1993
years of post-secondary education
Work History
Owner/Operator
Clarks Furniture
Rochester, Ny
12.1991 - Current
- Managed daily operations of a furniture retail store and showroom.
- Oversaw inventory management, ensuring product availability and organization.
- Developed marketing strategies to attract customers and increase sales.
- Handled customer inquiries, providing exceptional service and support.
- Coordinated logistics for delivery and installation of furniture products.
- Maintained financial records, tracking expenses and revenue accurately.
- Implemented store policies to enhance efficiency and customer satisfaction.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Provided leadership support for team members through coaching and mentorship programs.
- Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
- Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
- Devised and implemented marketing strategies to attract new clients.
- Directed financial health of company by reviewing financial reports and statements to implement changes in operations resulting in greater profits.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
Education
Honeyoe-falls
Honeoye Falls, NYSkills
- Inventory management
- Financial tracking
- Customer service
- Marketing strategy
- Retail operations
- Vendor relations
- Compliance management
- Team leadership
- Performance evaluation
- Problem solving
- Effective communication
- Conflict resolution
- Market analysis
- Risk assessment
- Client relationship management
- Financial reporting
- Preventative maintenance
- Hiring
- Staffing
- Business planning
- Operational reporting
- Operations management
- Strategic planning
- Financial analysis
- Negotiation
- Personnel management
- Pricing strategy development
- Profit optimization
- Risk management
- Performance analysis
- Payroll processing
- Business operations management
- Budget development
- Cashflow management
- Marketing strategy development
- Accounting principles
- Sales strategy development
- Sales negotiation
- Vendor negotiation
- Finance management
- Cost management
- Operations oversight
- Marketing expertise
- Decision-making
- Order picking and processing
- Dependable and reliable
Timeline
Owner/Operator
Clarks Furniture
12.1991 - Current
Honeyoe-falls