Results-driven IT Manager with extensive experience in network management, system security, and project management. Proven ability to lead teams and enhance system efficiency while ensuring compliance with industry standards.
Overview
38
38
years of professional experience
Work History
IT Manager
Hillyard Industries
Saint Joseph, MO
03.1987 - 01.2025
Led IT projects to enhance system efficiency and user satisfaction.
Managed software updates and infrastructure improvements across multiple departments.
Supervised IT staff, providing guidance and support for daily operations.
Developed IT policies and procedures to maintain security and compliance standards.
Conducted training sessions for employees on new technologies and best practices.
Managed the installation, configuration, maintenance, and troubleshooting of network systems.
Evaluated emerging technologies to recommend upgrades for organizational efficiency.
Developed and implemented IT policies and procedures to ensure compliance with industry standards.
Trained staff members on various aspects of computer usage and software applications.
Monitored system performance and identified areas for improvement.
Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
Created detailed documentation for software, hardware, and network configurations.
Established security protocols to protect data from unauthorized access or modification.
Maintained close connection with project personnel to quickly identify and resolve problems.
Collaborated with other departments to develop innovative solutions for complex problems.
Department Lead
Lowes Home Improvment
Saint Joseph, Missouri
01.2015 - 01.2022
Oversaw daily operations and ensured compliance with safety standards.
Managed inventory levels and coordinated restocking of merchandise on the sales floor.
Assisted customers with product selection and provided expert advice on home improvement projects.
Collaborated with management to address customer concerns and improve service quality.
Implemented best practices for visual merchandising to enhance store presentation.
Coordinated with other departments to ensure efficient workflow across the organization.
Education
Associate of Science - Computer And Information Systems
Indian Hills Community College
Ottumwa, IA
05-1984
Skills
project management
team leadership
IT compliance
system security
network management
technical documentation
effective communication
task prioritization
problem solving
task prioritization
effective communication
effective communication
Windows 95/98/2000/XP/XP pro/nt
team leadership
Timeline
Department Lead
Lowes Home Improvment
01.2015 - 01.2022
IT Manager
Hillyard Industries
03.1987 - 01.2025
Associate of Science - Computer And Information Systems