Clark Lorejo
Chicago,USA
Summary
Results-oriented Store Operations General Manager with a track record of improving sales and guest loyalty through innovative marketing initiatives. Proven ability to lead high-performing teams, manage budgets effectively, and implement strategies that elevate customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Store Operations General Manager
FARE
Chicago, Illinois
09.2024 - Current
- Directed daily operations to ensure efficient workflow and service delivery.
- Oversaw budgeting and financial planning to align with company objectives.
- Implemented customer service strategies that improved guest satisfaction and loyalty.
- Developed marketing initiatives to promote brand awareness and drive sales growth.
- Managed staff recruitment, training, and performance evaluations for team development.
- Coordinated inventory management to ensure optimal stock levels and minimize waste.
- Fostered collaborative work environment through effective communication and team-building.
- Ensure strict adherence to food safety, sanitation, and health regulations.
- Assisted with training on coffee program for current and future locations
STUDIO MANAGER
STUDIO THREE
CHICAGO, USA
07.2020 - 09.2024
- Managed 30+ employees, publishing schedules one month in advance while accommodating time off and vacation requests.
- Oversaw fast-paced studio operations, ensuring smooth class execution, cleanliness, and full staffing.
- Maintained to be #1 studio from all locations from 2023-2024 by providing high level customer service and handling customer solutions accordingly.
- Developed residential and corporate memberships to increase volume and enhance business revenue.
- Educate new and existing clients on memberships, products, and services/promotions provided.
- Manage/oversees onboarding/offboarding for new and existing team members.
- Conducted quality control checks on inventory to ensure product standards were met.
SHOP MANAGER
INGRAINED CHICAGO
CHICAGO, USA
01.2022 - 12.2023
- Oversaw recipes/menu and created weekly cleaning schedule to maintain high cleanliness standards
- Ensured product quality and inventory accuracy to meet operational standards.
- Informed customers about superfoods and their nutritional benefits to enhance customer knowledge
- Developed training guideline to onboard new employees effectively
OPERATIONS MANAGER
SAIGON SISTERS
CHICAGO, USA
06.2020 - 08.2021
- Coordinated catering/food production, managed inventory, and upheld quality control standards.
- Addressed and resolved customer and delivery/pick up issues to enhance satisfaction.
- Monitor dine in for cleanliness and ensure guests are taken care of.
- Maintained guest comfort and communication regarding order status.
- Trained new front-of-house team members on service protocols and procedures.
Education
HS Diploma -
William Howard Taft High School
CHICAGO, IL06-2013
Skills
- Operations oversight
- Inventory management
- Financial planning
- Quality control
- Marketing strategy
- Business development
- Training program development
- Staff management
- Team building
- Strategic planning
- Problem solving
- Conflict resolution
- Customer service
Certification
ServSafe Manager certified
Timeline
New Store Operations General Manager
FARE
09.2024 - Current
SHOP MANAGER
INGRAINED CHICAGO
01.2022 - 12.2023
STUDIO MANAGER
STUDIO THREE
07.2020 - 09.2024
OPERATIONS MANAGER
SAIGON SISTERS
06.2020 - 08.2021
HS Diploma -
William Howard Taft High School