Clashel Patterson
Princeton Junction,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Authorized to work in US.
Overview
8
8
years of professional experience
Work History
Mortgage Professional
Cenlar FSB
06.2020 - Current
- Worked with underwriters to fix application problems and resolve issues.
- Planned and dealt with payment schedules.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Maintained energy and enthusiasm in fast-paced environment.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
Dietary Technician
St. Lawrence Rehab
01.2018 - 07.2019
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Floor Staff Member
Regal Entertainment
02.2017 - 10.2018
- Settle seating disputes or help solve other customer concerns
- Page individuals wanted at the box office
- Maintain order and ensure adherence to safety rules.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
Cashier
Sears Holdings
11.2015 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Completed inventory counts and ordered merchandise.
Education
Some College (No Degree) - Funeral Service And Mortuary Science
Mercer County Community College
Trenton, NJHigh School Diploma -
Trenton Central High School
Trenton, NJ06.2017
Skills
- Microsoft Office
- Customer Service
- Communications
- Problem Resolution
- Mortgage servicing
- Loan processing
- Complaint Handling
- Financial Verification
- Educating Consumers
- Application Reviews
- Financial Advisement
- Customer Satisfaction
Timeline
Mortgage Professional
Cenlar FSB
06.2020 - Current
Dietary Technician
St. Lawrence Rehab
01.2018 - 07.2019
Floor Staff Member
Regal Entertainment
02.2017 - 10.2018
Cashier
Sears Holdings
11.2015 - 05.2018
Some College (No Degree) - Funeral Service And Mortuary Science
Mercer County Community College
High School Diploma -
Trenton Central High School
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