Summary
Overview
Work History
Education
Skills
Timeline
Generic

Classica Mack

Macon,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Warehouse Operations Supervisor

Dollar General Distribution Center
07.2022 - Current
  • Create performance metrics
  • Enhanced warehouse efficiency by streamlining processes and implementing new inventory management systems.
  • Managed a team of warehouse staff, ensuring proper safety protocols and procedures were followed at all times.
  • Reduced order processing time by optimizing workflows and training staff on best practices.
  • Collaborated with other departments to improve interdepartmental communication and reduce operational bottlenecks.
  • Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
  • Mentored new employees in warehouse operations, fostering a supportive learning environment that promoted growth.
  • Assessed staffing needs based on workload demands and made appropriate hiring decisions to maintain optimal productivity levels.
  • Utilized data-driven decision-making to identify areas for improvement within the warehouse operation process flowchart.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.

Customer Service Representative

GEICO, Government Employees Insurance
02.2020 - 09.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Medical Assistant/Receptionist

Perry Primary Care
08.2019 - 02.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected pertinent data and calculations to aid physician in interpreting results.

Patient Care Technician

Houston Healthcare
06.2017 - 02.2020
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported needs of [Number]+ residents under long-term care.

Patient Care Technician

Atrium Healthcare
05.2019 - 08.2019
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Supported patient admissions, discharges, and transfers to promote team productivity.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Medical Assistant/Receptionist Intern

Southern Lung Specialists
05.2018 - 07.2018
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Completed patient referrals to other medical specialists.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Invoiced patients accurately in line with charging guidelines.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Assisted with medical coding and billing tasks.

Shift Manager

Papa John's Pizza
11.2013 - 12.2016
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

No Degree - Medical Assisting

Virginia College - Birmingham
Birmingham, AL
08.2018

High School Diploma -

West Laurens High School
Dexter, GA
05.2008

Skills

  • Correspondence Writing
  • Administrative Support
  • Database Entry
  • Information Security
  • Cash Management
  • Quality Control
  • Administrative Tasks
  • Operations Support
  • Customer Service
  • Multitasking Abilities
  • Time Management
  • Problem Solving

Timeline

Warehouse Operations Supervisor

Dollar General Distribution Center
07.2022 - Current

Customer Service Representative

GEICO, Government Employees Insurance
02.2020 - 09.2020

Medical Assistant/Receptionist

Perry Primary Care
08.2019 - 02.2020

Patient Care Technician

Atrium Healthcare
05.2019 - 08.2019

Medical Assistant/Receptionist Intern

Southern Lung Specialists
05.2018 - 07.2018

Patient Care Technician

Houston Healthcare
06.2017 - 02.2020

Shift Manager

Papa John's Pizza
11.2013 - 12.2016

No Degree - Medical Assisting

Virginia College - Birmingham

High School Diploma -

West Laurens High School

Similar Profiles

CREATE PROFILE
Classica Mack