Summary
Overview
Work History
Education
Skills
Timeline
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Clatrice Oliver

Carbondale,IL

Summary

Dynamic professional with a proven track record in the hospitality industry, notably at Applebee's Grill + Bar. Excelled in staff management and customer service, training 13 new bartenders and enhancing guest satisfaction. Skilled in health codes compliance and adept at leveraging engaging personality to meet business objectives.

Overview

3
3
years of professional experience

Work History

Bartender

Bandanas BBQ
08.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Lash Technician

Pam’s Plush Lashes
12.2021 - Current
  • Maintained full schedule of appointments with over 30 clients per week.
  • Kept workspace clean, organized and well-stocked for upcoming appointments.
  • Created unique looks matching individual client preferences and budgets.
  • Utilized exceptional customer service skills throughout lash consultations and services.

Bartender Shift Manager

Applebee's Grill + Bar
05.2022 - 08.2023
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained 13 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Education

Murphysboro High School
Murphysboro, IL

Southern Illinois University Carbondale
Carbondale, IL

Skills

  • Health codes compliance
  • Basic accounting
  • Payment Processing
  • Food Preparation
  • Food Service
  • Beverage Preparation
  • Menu Memorization
  • Suggestive Selling
  • Handling Difficult Customers
  • Clear and effective communication
  • Engaging personality
  • Staff Management
  • Customer Service
  • Team training and development
  • Hospitality service expertise
  • Customer service expertise

Timeline

Bartender

Bandanas BBQ
08.2024 - Current

Bartender Shift Manager

Applebee's Grill + Bar
05.2022 - 08.2023

Lash Technician

Pam’s Plush Lashes
12.2021 - Current

Murphysboro High School

Southern Illinois University Carbondale

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Clatrice Oliver