Claude Kouam
Scrum Master with Cloud IT Experience
Colorado Springs,CO
Summary
Mission-focused Scrum Master with extensive experience coaching and mentoring highly skilled teams. Bilingual professional with more than 5 years of experience delegating tasks and managing projects.
Overview
12
12
years of professional experience
Work History
Scrum Master
Charles Schwab
Austin, Texas
12.2019 - Current
- Facilitated distributed project team and all aspects of Agile/Scrum development, including daily standups, iteration and release planning, retrospectives, demos, and daily work
- Ensured cross-functional coordination between product owners, analysts, developers, and QA occurred early and often and removed barriers and blockers for the team
- Support product owners and business analysts with backlog creation and refinement
- Identify and remove impediments
- Ensure Scrum Framework is implemented effectively and provides coaching and training at the team level to maximize its benefits
- Maintained and published Agile metrics, regularly reporting to business leadership
- Transparency, project information is current, impediments are being eliminated)
- Participate proactively in developing and maintaining standards, tools and best practices
- Acted as Scrum of Scrum master, coordinating four distributed teams all working on the same product
- Coached and mentored team members, stakeholders, and leadership on the benefits of Agile and Scrum
- Responsible for coordinating bi-monthly release of software, including planning and quality assurance
- Provided recommendations to Agile Center of Excellence on improving agile processes and practices
- Acted as Scrum Master (manager) for multiple distributed sprint teams, resolving impediments, conducting standups, retrospectives, planning sessions, and creating tracking plans such as burndown charts and burnup charts
- Guided upper level management in Scrum and agile development principles
- Assist with internal and external communication to improve transparency
- Key player in the global agile process initiative, teaching multiple courses on SDLC and concepts and providing input on best practices to multiple Scrum teams internationally
- Directly involved in identifying and assessing user needs and documenting business process via user Stories
- Acted as administrator for Jira, Confluence, Rally, Version1 and a variety of other agile support tools
- Assist with making appropriate commitments to deliver business value through story selection, definition of tasks and estimation
- Provide support with risk management, release management, and facilitate release planning activities.
- Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
- Researched current trends to stay knowledgeable in Scrum methods.
Scrum Master
Johns Hopkins Hospital, Maryland
Baltimore, MD
01.2017 - 12.2019
- Tracked complete execution in JIRA – EPIC, Features, user stories, estimation, assignment, progress, impediments, approvals, closure, and retrospectives
- Serve as cross-functional point of contact, ensuring transparent collaboration across interdependent teams that resulted in storyboards and release plans that ensured common features within the app
- Lead coordination of in-house trainings, project communication to stakeholders, and preparation of end of Sprint team demonstrations to enable knowledge sharing across a project of 150 employees
- Participate in retrospectives, Scrum of Scrum meetings, Sprint planning, and ensure project management tools are up to date with team progress for management’s review
- Sprint Planning: Ensured that the team was planning in as self-organizing a way as possible; estimation done using planning poker
- Daily stand up; Ensured that every team member was updating the team about their tasks as well as voicing questions to the product owner where necessary
- Demo (Sprint Review): Formal demo by the team to the product owner/stakeholders who would formally accept stories or reject them; partial acceptance was something I made a point to avoid
- Experience with writing queries to customize the Jira board so that the team can have a comfortable way of accessing and retrieving information
- Led sprint reviews and planning meetings to promote full team engagement.
- Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.
- Collaborated with product owners, team members, technologists and other scrum masters to define solutions and drive progress.
- Anticipated impediments to team delivery involving cultural barriers and logistical challenges.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- Drove Scrum team progress to overcome obstacles and realize success throughout life of each sprint.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Acted as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
Oracle Cloud Engineer
Oracle Corporation
Colorado Springs, CO
06.2012 - 12.2016
- Diagnosed software issues and applied troubleshooting techniques to resolve problems
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions
- Monitored alignment of individual development teams with policies, suggesting changes and remediation efforts where needed
- Managed system-wide operating system and software deployments, as well as related software upgrade problems
- Tested programs and databases to identify issues and make necessary modifications
- Planned and implemented security measures to safeguard vital business data
- Wrote and maintained technical and functional specifications to document database intentions and requirements
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers
- Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process
- Created scripts and processes for data integration and maintenance
- Installing Oracle Golden gate on RHEL and setup table level replication as well as DDL replication too
- Evaluated Oracle 11gR2 Golden Gate for future purposes that is for reducing complexity involved in Oracle Streams
- Recovering Golden Gate corruptions and managing host/cluster maintenance mode blackouts
- Configured Streams to capture propagate, apply changes in multiple databases
- Worked on Automatic Storage Management (ASM) with EMC Storage for managing data in SAN
- Set up, configured, and maintained data guard (primary and standby databases) to ensure disaster recovery, high availability, and data protection.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Reviewed existing systems and made recommendations for improvements.
- Identified, analyzed and resolved infrastructure vulnerabilities and application deployment issues.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Worked with cloud architect to generate assessments and develop and implement actionable recommendations based on results and reviews.
- Used metrics to monitor application and infrastructure performance.
- Have ample knowledge in implementing policies, and procedures for disaster recovery and archival processing to ensure data protection.
- Strong Knowledge with Exadata Patching of different components like CELLS, IB, and YUM and also upgraded Grid Infrastructure to 19c version together with Installation of new Homes.
- Expert in delivering Oracle Database performance-tuning services for customers with EXPLAIN PLAN, TKPROF, STATSPACK, SQL TRACE, ORADEBUG, OEM Grid, monitoring custom scripts troubleshooting oracle databases using SQL trace utilities.
- High ability to analyze and understand AWR reports and can fine tune databases for maximum performance.
- Expertise in maintaining Database Security using auditing and High level Security using Transparent Data Encryption(TDE)
Oracle Database Administrator
Almac Group Ltd.
Durham, NC
02.2010 - 06.2012
- Provided resources and skill sets to support DBA functions for applications.
- Established working relationships across various departments to understand existing and emerging IT requirements.
- Proposed database changes to ease monitoring and administrative effort.
- Developed automated processes to manage database creation in virtualized or cloud environment.
- Participated in situation management of incidents to support database operations.
- Monitored and analyzed database activity to identify and prevent incidents and recommend performance improvements.
- Troubleshot database issues to create and resolve trouble tickets.
- Liaised with system administrators to monitor, troubleshoot, triage and provide RCAs for incidents.
- Worked with customers and other third parties to support DBA functions.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Wrote and maintained technical and functional specifications to document database intentions and requirements.
- Modified databases to meet needs and goals determined during planning process.
- Set up and controlled user access levels across databases to protect important data.
- Conducted tests to identify issues and make necessary modifications.
- Defined hardware requirements and planning storage capacity to manage systems and infrastructure.
- Adhered to set schedules to test databases for flaws and reduce downtime.
Education
Bachelor of Science - COMPUTER SCIENCE AND MINOR IN MATHEMATICS
University of Buea
CameroonSkills
- SAFe, Kanban, Scrum
- Agile coaching & leadership
- Backlog Refinement
- Risk management
- Conflict Resolution
- Team Leadership
- Technical Analyst
- Effective change Agent
- Pair Programming
- Waterfall Methodologist
- Agile Transformation
Certification
· CERTIFIED SCRUM MASTER
· SAFE 5 SCRUM MASTER
· ORACLE OCP
· SECURITY + CERTIFIED
· ORACLE CLOUD SOLUTION ARCHITECT
· ORACLE CERTIFIED ASSOCIATE
Timeline
Scrum Master
Charles Schwab
12.2019 - Current
Scrum Master
Johns Hopkins Hospital, Maryland
01.2017 - 12.2019
Oracle Cloud Engineer
Oracle Corporation
06.2012 - 12.2016
Oracle Database Administrator
Almac Group Ltd.
02.2010 - 06.2012
Bachelor of Science - COMPUTER SCIENCE AND MINOR IN MATHEMATICS
University of Buea
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