Dimetrie Nkana
Dallas,TX
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Scrum Master/Software QA Tester
NTT DATA INC
05.2021 - Current
- Monitors key performance metrics through burn down charts, velocity, defect leakage, etc.
- Assesses and manages scope change, impediments and risks, and organizational changes to meet sprint goals.
- Anticipate impediments to team delivery involving cultural barriers and logistical challenges.
- Facilitate Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Facilitate teams through Program Increment (PI) Planning.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
- Proven ability to handle multiple agile teams simultaneously.
- Acts as go-to resource for engineering team, providing clarity on tasks, gathering missing assets or requirements and handling project changes.
- Create transparency and visibility into product life cycle, by facilitating clear communication among product owners, stakeholders, and executive teams.
- Coach teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Partner with Product Owners to align team with product vision and priorities.
- Enhance user experience by identifying, reporting, and tracking software defects to resolution.
- Collaborate closely with developers during defect fixing phase resulting in quicker resolutions.
- Carrie out tests to identify, report and repair bugs and glitches.
- Manage defect tracking systems effectively, ensuring timely resolution of reported issues while maintaining accurate documentation records.
- Perform regression tests after bug fixes to validate that no new issues were introduced during resolution process.
Scrum Master/Project Manager
NTT DATA INC.
07.2020 - 02.2023
- Facilitated scrum team ceremonies to create normalized estimation process.
- Assisted with internal and external communication resulting in improved transparency, protecting team from any internal or external impediments.
- Supported product owners and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Developed software and testing protocols in agile testing environment, working effectively with offshore development teams.
- Successfully coached and mentored development team to maximize their self-organization, innovation, and delivery.
- Collaborated with product owners to stay current on intended functionality.
- Assisted Product Owner with managing product backlog and supported Scrum framework for biweekly sprint releases.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within organization.
- Boosted customer satisfaction scores by providing regular updates on product enhancements resulting from feedback provided during sprint review meetings.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Project/Program Management- Anti Money Laundering
NTT DATA INC.
07.2019 - 07.2020
- Facilitated day to day details of case closure to Senior management at any given time.
- Assesses and manages scope change, communications, issues and risks, and organizational changes to meet case closure objectives.
- Assisted with collecting and developing information from variety of sources.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
- Partnered with fraud manager to research and investigate cases.
- Produced effective procedures for performing Fraud investigations and deployed monitoring processes to keep teams consistent in all areas.
Project/Program Management Anti-Money Laundering
NTT Data Inc. FNA Carlisle & Gallagher
03.2016 - 06.2019
- Building and maintaining relationships with clients and key personnel to ensure customer satisfaction.
- Conducted large scale multi-state resource mobilization to interview and hire 600 resources for top 10 Financial Institution to deliver Anti-Money Laundering document and data remediation.
- Monitors production performance to maintain quality of services, deliverables and content; verifies compliance with site practices.
- Assesses and manages scope change, communications, issues and risks, and organizational changes to meet case closure objectives.
- Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
Operation Manager
EMcare West Division
09.2014 - 03.2016
- Provided strategic leadership in delegating responsibility appropriately to members of management team and other members of staff while retaining overall accountability.
- Communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Maintained strong monitoring tools of held AR and billing related issues for appropriate practices.
- Reviewed hospital and physician contracts to ensure compliance.
- Shielded team from external interference for optimal productivity and success of Agile process.
Education
Bachelor of Arts - Biology
Newman University
Wichita, KS05.2002
Skills
- SAFe, Kanban, Scrum
- Cross-Functional Collaboration
- Velocity Management
- Jira
- Azure DevOps
- Confluence
- Conflict resolution
- Agile Development
- Process implementation
- Impediment identification
- Stakeholder Management
- Organizational Skills
- Continuous Improvement
- Change Management
- Effective Communication
- Regression Testing
Certification
- CSM - Certified Scrum Master
- SSM- SAFe Scrum Master
Timeline
Scrum Master/Software QA Tester
NTT DATA INC
05.2021 - Current
Scrum Master/Project Manager
NTT DATA INC.
07.2020 - 02.2023
Project/Program Management- Anti Money Laundering
NTT DATA INC.
07.2019 - 07.2020
Project/Program Management Anti-Money Laundering
NTT Data Inc. FNA Carlisle & Gallagher
03.2016 - 06.2019
Operation Manager
EMcare West Division
09.2014 - 03.2016
Bachelor of Arts - Biology
Newman University
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