Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claude White

Madison,MS

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Overview

20
20
years of professional experience

Work History

Operations Manager

Capstone Logistics LLC.
Canton, MS
12.2023 - Current
  • Produced comprehensive reports assessing KPIs for supply chain excellence.
  • Developed and implemented logistics systems to improve operational efficiency.
  • Identified potential risks associated with logistics operations and developed mitigation plans accordingly.
  • Provided leadership and guidance to team members on best practices for efficient operations.
  • Ensured adherence to company's standards and guidelines relating to quality assurance and health and safety protocols.
  • Analyzed data to identify areas for cost reduction and process improvement.
  • Led and managed projects to support logistics efforts and plans.

District Customer Service Manager

Brown Bottling Group
Brandon, Ms
12.2018 - 12.2023
  • Negotiates and gains consensus with people at different organizational levels to gain commitment to drive continuous improvements in the delivery and selling process
  • Demonstrates personal commitment in dealing with all internal and external customers
  • Visit accounts and clients to maintain good relationships and react to any comments, suggestions, or concerns for the purpose of account retention; actively pursue pricing goals
  • Review routes daily and weekly report to ensure Stream ware integrity, control spoilage rates, monitor accuracy of machine collections, ensure quality, cleanliness, customer service and company policies and programs are maintained
  • Coordinating machine installations, upgrades, and removal in new and existing accounts; performing account locations inspections and machine audits to ensure company standards are met
  • Schedule regular meetings with General Managers and foster open lines of communications with direct reports, confer with other supervisors to coordinate activities of the operation and attend regular staff meetings and keep informed and updated about current developments related to the company
  • Ensure a safe working environment and communicate company safety policies and goals to employees; secure necessary vehicles for routes service personnel and ensure proper maintenance of fleet vehicles.

3rd shift Production Manager

Carter Express
Canton, MS
12.2017 - 12.2018
  • Manage a team 43 drivers and oversee that requested loads are completed within a timely manner
  • Coordinate and communicate with leadership on daily processes and changes with transport activities
  • Manage databases that detail transport activities, employee schedules and personnel records
  • Train and update drivers on department policies and procedures, and sharing information about new safety regulations
  • Responsible for counseling and disciplining drivers who are in need of performance improvement
  • Conduct routine audits and inspections on company vehicles to ensure the safety of the drivers
  • Communicate with Nissan reps and suppliers on a daily basis to ensure the delivery and completion of transports
  • Attend and conduct monthly meetings with leadership to present shift reports, updates and changes related to staffing, production, and employee morale.

Manager of Murano​ ​Launch​ ​Team

Nissan​ ​North​ ​America​
Canton, MS
01.2016 - 12.2017
  • Develop​ ​and ​ ​document​ ​process​ ​standard ​​for​ ​vehicle​ ​line​ ​transfer
  • Coordinate​ ​process​ ​improvement​ ​activities​ ​including ​ ​station​ ​layout​ ​and​ ​material ​​rack​ ​configuration
  • Conduct ​ ​training​ ​on​ ​newly​ ​deployed ​​Nissan ​​Rebalance​ ​System​ ​(NRS)
  • Apply​ ​12​ ​Rules​ ​of​ ​BIQ​ methodology​ ​​to​ ​execute​ ​product​ ​launch
  • Train​ ​technicians​ ​on​ ​job​ ​processes​ ​using ​the​​ ​3​ ​Step​ Training​ ​Method
  • Implement​ ​poka​ ​yokes​ ​on​ line​ ​​to​ ​ensure​ quality​
  • Cross-functional​ ​collaboration​ ​with​ ​IE,​ ​PQE,​ ​PQA,​ ​SCM,​ ​and Mfg
  • To​ ​ensure​ ​success​ ​of​ process​​ ​flow, vehicle​ ​delivery​ ​&​ ​quality
  • Perform​ ​troubleshooting​ ​tasks​ ​using​ ​Consult​ ​and​ ​ASIST

3rd Shift Supply Chain Manager

Nissan North American
Canton, MS
10.2015 - 01.2016
  • Recommended and implemented measures to improve production methods and quality of products.
  • Translated complex information to audiences of varying levels of technical knowledge, enabling individuals to clearly understand messages.
  • Led team members to perform tasks in accordance with project initiatives.
  • Determined appropriate equipment and staffing levels to load, unload and move materials.
  • Analyzed policies and optimized procedures to enhance organizational efficiency.
  • Monitored business operations, swiftly resolved issues and kept projects on schedule to optimize success.

Assistant​ ​Manager

Best​ ​Buy ​
Madison​ ​, MS
10.2012 - 11.2014
  • Supervised ​ employees​ performing work​ duties​
  • Plan​ ​and​ ​prepared​ ​work​ ​schedules​ ​and ​assigns​​ ​employees​ ​to​ ​specific ​​duties
  • Ordered​ ​merchandise​ ​and ​ ​prepared ​ requisitions to​ replenish​ merchandise​ on​ hand​
  • Answer​ ​customer’s​ ​complaints​ ​or​ inquiries​
  • Formulates​ ​pricing​ ​policies​ ​on​ ​merchandise​ ​according​ to​ ​​requirements​ ​for​ ​profitability​ ​or​ ​store operations

Fire​ ​Fighter

City of Jackson Fire Department
Jackson​ ​, MS ​
01.2005 - 02.2013
  • Responded immediately to alarms for fires, vehicle accidents and other emergency situations.
  • Participated in fire and life safety inspections of commercial and residential properties and checked operating condition of hydrants.

Education

Business Management

Belhaven University
Jackson, MS

Elementary Education

Alcorn State University
Lorman, MS

Skills

  • Issue Resolution
  • Decision Making
  • Talent Development
  • Leading Team Meetings
  • Account Authorizations
  • Conflict Resolution Techniques
  • Verbal and Written Communication
  • Handling Escalations
  • Delegating Work
  • Policy Enforcement
  • Time Management
  • Problem-Solving
  • Team Building and Leadership
  • Workflow Management
  • Work Prioritization
  • Performance Evaluations
  • Customer Service
  • Good Work Ethic

Timeline

Operations Manager

Capstone Logistics LLC.
12.2023 - Current

District Customer Service Manager

Brown Bottling Group
12.2018 - 12.2023

3rd shift Production Manager

Carter Express
12.2017 - 12.2018

Manager of Murano​ ​Launch​ ​Team

Nissan​ ​North​ ​America​
01.2016 - 12.2017

3rd Shift Supply Chain Manager

Nissan North American
10.2015 - 01.2016

Assistant​ ​Manager

Best​ ​Buy ​
10.2012 - 11.2014

Fire​ ​Fighter

City of Jackson Fire Department
01.2005 - 02.2013

Business Management

Belhaven University

Elementary Education

Alcorn State University

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Claude White