Claudel S Gutierrez

Responsible for database management and administration of the organization's EHR system (eClinicalWorks). Supervised the EHR Department Support team.

• Streamlined triaging and resolution of administrative and support requests.
• Implement and sustain security protocols while managing EMR system settings and configurations.
• Set up practice data and temporary permissions, generating user accounts and access rights for users while the EMR transition occurs.
• Provided technical support to practice staff and troubleshot application errors.
• Provided training to users, improving system understanding, and reducing support requests.
• Trained new employees on system usage and best practices.
• Collaborated with team members to enhance processes and workflows.
• Analyzed system logs to identify suspicious activities or anomalies.
• Optimized support and setup processes for EMR application in web/Plug-In mode
• Coordinated email and ticket distribution to assigned department.
• Provided guidance on best practices related to system administration procedures.
• Collaborated with other teams and vendors to develop solutions for interface projects, including FL Shots, Quest, and LabCorp.
• Supervised support team to ensure efficient service delivery and customer satisfaction.
• Trained staff on best practices for handling customer inquiries and issues.
• Conveyed significant concerns to leadership and escalated software errors to EMR Strategic manager
• Implemented process improvements to enhance workflow and reduce response times.
• Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
• Managed server installations and configuration for company-wide systems.
• Installed, tested and evaluated new systems, applications and patches.
• Knowledge in usage of Microsoft Teams, Salesforce, Monday

Responsible for all patient services.

• Managed patient records using electronic health record systems. (eClinicalWorks)
• Scheduled appointments and coordinated patient follow-ups effectively.
• Organized patient charts before each day's clinic sessions began.
• Prepared and disinfected examination rooms, and ensured necessary supplies were available.
• Assisted the physician with patient examinations and procedures, including physical exams and Botox treatment injections.
• Collected vital signs and documented patient information accurately on each visit.
• Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
• Educated patients on treatment plans and medication instructions clearly.
• Communicated with insurance companies to request prior authorizations and medication coverage details.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Managed patient flow while greeting visitors in a professional manner.
• Supported staff in maintaining a clean and organized workspace.
• Assisted back office patient processes to reduce office wait times.
• Supported administrative staff by processing payments.