Claudette Barnes
Jackson ,MS
Summary
Dynamic customer service professional with extensive experience at Kroger, excelling in enhancing customer satisfaction through active listening and critical thinking. Proven track record in streamlining processes and training staff, resulting in improved service efficiency and a welcoming shopping environment. Proficient in data entry and adept at resolving inquiries effectively.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Kroger
Jackson, MS
05.2023 - Current
- Assisted customers in locating products, enhancing overall shopping experience.
- Handled customer inquiries and complaints, ensuring timely resolution and satisfaction.
- Processed transactions accurately using point-of-sale systems, minimizing wait times.
- Maintained clean and organized sales floor, promoting a welcoming environment.
Cashier Team Lead
Dollar Tree
Jackson, MS
03.2017 - 09.2023
- Supervised daily operations, ensuring efficient customer service and accurate cash handling.
- Trained and mentored new cashiers on register procedures and store policies.
- Implemented streamlined checkout processes, reducing wait times for customers.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
Call Center Representative
TurboTax
Remote
10.2021 - 05.2023
- Resolved customer inquiries regarding tax preparation processes and software functionality.
- Assisted clients in navigating TurboTax platform for optimal user experience.
- Educated users on tax filing requirements and available deductions through effective communication.
- Collaborated with team members to streamline call handling procedures, enhancing service efficiency.
Cashier
Dirt Cheap Warehouse
Carthage, MS
04.2011 - 02.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries, enhancing shopping experience.
- Collaborated with team members to maintain stock levels on sales floor.
Line Leader
Tyson Foods
Carthage, MS
06.2007 - 04.2011
- Supervised production line operations to ensure adherence to safety and quality standards.
- Coordinated workflow among team members to optimize efficiency and meet production targets.
- Trained new employees on standard operating procedures and safety protocols.
- Led continuous improvement initiatives that enhanced operational processes and reduced downtime.
Line Worker
Kochs Food
Forest, MS
06.2002 - 08.2007
- Operated production line machinery to ensure efficient processing of food products.
- Monitored quality control standards, identifying and addressing issues promptly.
- Collaborated with team members to maintain workflow and meet production targets.
- Trained new employees on safety protocols and operational procedures.
Education
High School Diploma -
Carthage High School
Carthage, MS05.2002
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Kroger
05.2023 - Current
Call Center Representative
TurboTax
10.2021 - 05.2023
Cashier Team Lead
Dollar Tree
03.2017 - 09.2023
Cashier
Dirt Cheap Warehouse
04.2011 - 02.2017
Line Leader
Tyson Foods
06.2007 - 04.2011
Line Worker
Kochs Food
06.2002 - 08.2007
High School Diploma -
Carthage High School