Claudette Espinosa
Broomfield,CO
Summary
Experienced HR and Recruiting Manager with over 20 years of management experience and 8 years specializing in human resources, recruitment, safety and compliance, and leadership development. Known for bridging gaps between labor forces and management, optimizing talent acquisition strategies, and implementing effective performance systems to drive organizational success. Proven ability to transform work environments, increase employee engagement, and reduce turnover. Former Nordstrom Intern Management Program participant, recipient of the Pacesetter Award for three consecutive years, and named Colorado Manager of the Year in 2018 and 2019. Expertise includes strategic planning, workforce optimization, safety compliance, and employee development.
Overview
21
21
years of professional experience
Work History
HR Manager
Ramblin Express
Aurora, CO
12.2020 - Current
- Optimized work environments, boosting employee performance and engagement, achieving a 20% productivity increase.
- Designed competitive pay structures, reducing turnover by 15%, and retaining top talent.
- Recruited over 200 CDL drivers, surpassing hiring goals in a competitive market.
- Implemented a performance review system, increasing employee satisfaction by 10%.
- Oversaw all safety and compliance functions, including DQ files, ensuring adherence to federal and state regulations (FMCSA, DOT, OSHA).
- Enhanced safety initiatives, reducing workplace incidents by 25%.
- Built partnerships with colleges and vocational schools to secure a skilled talent pipeline.
- Proficient in HR tools (Workday, ADP), and Microsoft Office, streamlining processes, and improving efficiency.
- Improved cross-department collaboration using Adobe Suite and Google Platforms.
Strategic Growth Consultant
Nordstrom Rack
Westminster & Boulder, CO
11.2019 - 12.2020
- Revitalized store operations, achieving a top 3 store ranking by increasing revenue by 12%, and improving operational efficiency.
- Optimized sales strategies and service metrics, resulting in a 20% increase in customer satisfaction, and driving a 15% rise in repeat business.
- Fostered strong customer relationships, improving retention rates by 18% through personalized service and tailored solutions.
- Trained and mentored teams to improve performance, leading to a 25% increase in overall sales across two store locations.
Regional Sales Manager
Nordstrom
Broomfield, CO
01.2004 - 11.2019
- Led the highest-grossing department, achieving $18M in annual sales, consistently exceeding revenue targets by 15% to 20%.
- Promoted 30 individuals into management roles, with a focus on diversity and inclusion, contributing to improved organizational culture and leadership strength.
- Tripled sales expectations over the course of three years, contributing significantly to Nordstrom’s regional success in Colorado.
- Designed and implemented biweekly new hire training programs, consistently achieving a 5/5 customer service rating, and improving onboarding efficiency by 30%.
- Achieved Platinum Pacesetter status three years in a row as the top-selling manager in the company.
- Recognized as an All-Star, the highest company accolade, and represented Nordstrom during New York Fashion Week for two consecutive years.
- Developed strong, long-lasting relationships with customers, ensuring personalized service, and positioning the company as a market leader in customer experience.
Education
MBA - Business Administration
Metropolitan State University of Denver
Denver, CO05-2008
Skills
- Talent Acquisition and Recruitment
- Employee Development and Training Programs
- Compliance Management (OSHA, FMCSA, DOT, Employment Law)
- Workforce Planning and Performance Management
- Compensation and Benefits Administration
- Employee Relations and Engagement
- Onboarding and Orientation
- Data Analysis and HR Metrics
- HR Software (Workday, ADP)
- Project and Change Management
- Microsoft Office and Google Platforms Proficiency
Accomplishments
- Platinum Pacesetter Status (Three Consecutive Years), Nordstrom
- All-Star Recognition, Nordstrom (Highest Company Accomplishment)
- Represented Nordstrom at New York Fashion Week for Two Years as Top Regional Manager
- Colorado Manager of the Year, 2018 & 2019
- Achieved Highest Revenue and Retention Rates Across the Region
Timeline
HR Manager
Ramblin Express
12.2020 - Current
Strategic Growth Consultant
Nordstrom Rack
11.2019 - 12.2020
Regional Sales Manager
Nordstrom
01.2004 - 11.2019
MBA - Business Administration
Metropolitan State University of Denver
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