Claudette Hall
Marietta,GA
Summary
Solid diversified background in telecommunication particularly in analyzing, research, data analysis and data management. Superb exchange carrier relations to client groups. Expertise in customer service with strong organization and interpersonal skills. Detail-oriented self-starter with the ability to handle a variety of tasks, responsibilities simultaneously and efficiently with keen attention to details. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Associate Manager
National Exchange Carrier Association
05.1999 - 08.2023
- Conduct financial reviews of telephone company tariff forecasts to ensure accuracy and adherence to pool reporting and FCC accounting requirements
- Identify regulatory compliance issues and worked with telephone company staff to analyze and develop resolutions
- Review, analyze, and collaborate on approval of cost studies, forecasts, average schedule data, carrier access bills, settlements, regulatory fees, universal service and demand data in manner ensuring accuracy, pool integrity, cost effectiveness, consistency among members, timeliness, and compliance with FCC rules and NECA procedures
- Maintain close business relationships with Exchange Carriers (ECs) and develop understanding of their position on key industry issues
- Ensure that NECA's positions are accurately communicated, and NECA's industry role is enhanced
- Monitor and report EC needs with emphasis on enhancing member company satisfaction
- Analyze and resolve discrepancies in monthly settlements data
- Document and explain anomalies and ensure accurate and timely revenue distribution to Exchange Carriers
- Educate ECs on NECA processes, systems, and tariff to increase customer satisfaction and NECA quality assurance
- Function as region coordinator for annual and monthly Customer Database System updates for Southern region
- Regional Customer Rewrite team representative for Eastern and Southern Regions
- Assist in researching issues and respond to ECs and others needing information and assistance to improve NECA's and membership's position in competitive environment
- Perform other duties as assigned.
Data Management Assistant
NECA
- Provides monthly analysis for Average Schedule and Cost LOCK and USF functions
- Conduct financial reconciliations for assigned teams
- Responsible for all purchasing functions for Southern Region
- Resolves issues with our vendors
- Primary Region contact personnel for NSI Leads.
Associate Manager
Rural Health Care Division of USAC
06.2000 - 03.2001
- Conduct reviews and audits of Rural Health Care Program (RHCD) fund participants including receivers and suppliers of services to provide assurance that are in compliance with FCC rules
- Provide reports to management with review results and process change recommendations to ensure accurate and efficient review procedures.
Associate Manager-Schools and Libraries Division
Solix
05.1999 - 06.2000
- Respond to questions and problems presented by representatives of schools and libraries, consortia and service providers and provide guidance to them on Schools and Libraries process
- Resolve problems regarding unusual questions by researching issues and providing timely responses to client questions via telephone and email requests
- Making decisions on funding eligibility based on documentation and support from clients
- Maintain electronic records of client interactions through use of Microsoft ACCESS software
- Receive and respond to technical calls and e-mails from clients accurately and efficiently
- Research issues and contact clients with solutions.
Provider Relations Representative
CIGNA Healthcare of Northern NJ
07.1997 - 01.1999
- Educate providers on third party vendor policies and procedures
- Research claims inquiries and capitation problems
- Maintain and support physician's re-education program to identify problems
- Ongoing education of providers on policies through response to phone calls, written communications and through mailings.
Business System Analyst
Prudential Insurance Company of America
06.1987 - 08.1996
- Completed training course to support mainframe system, administering individual insurance contracts
- Analyzed and resolved simple system problems identified by region staff.
Senior Case Manager
Pru Select
01.1992 - 12.1995
- Responsible for reviewing 30-40 individual life insurance applications simultaneously ranging from $.5 million to $30 million of coverage
- Worked with independent brokers, general agents, and brokerage managers throughout Northeastern United States
- Order consumer investigative reports, attending physician's statements and other medical requirements
- Anticipated underwriting questions and state insurance requirements thereby reducing average processing time from two months to three weeks
- Reviewed accuracy of new policies and amendments prior to forward to broker or general agent.
Education
B.Sc. | Business Management -
Bloomfield College
05.1991
Skills
- Telephone Accounting
- Strong verbal and written communication skills
- Ability to develop and maintain working relationships
- Knowledge of NECA Settlements
- Knowledge of NECA's Customer Data System
- Proficiency: in MS Word, Excel, Access and works well as team member
- Experience with Adobe Acrobat
- Data Reporting
Timeline
Associate Manager
Rural Health Care Division of USAC
06.2000 - 03.2001
Associate Manager
National Exchange Carrier Association
05.1999 - 08.2023
Associate Manager-Schools and Libraries Division
Solix
05.1999 - 06.2000
Provider Relations Representative
CIGNA Healthcare of Northern NJ
07.1997 - 01.1999
Senior Case Manager
Pru Select
01.1992 - 12.1995
Business System Analyst
Prudential Insurance Company of America
06.1987 - 08.1996
Data Management Assistant
NECA
B.Sc. | Business Management -
Bloomfield College
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