Claudette Louise Jallah
Katy,TX
Summary
Looking to find a case worker position. I have thirty years customer service.
Compassionate Case Worker Assistant with background in providing support to diverse populations. Strengths include exceptional communication skills, problem-solving abilities and keen understanding of community resources which contribute significantly to client success. Notable contributions include facilitating client access to various social services, improving overall process flow, and ensuring positive outcomes for clients.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
Work History
Care giver
Gemstone Shadowlake
Houston, TX
11.2022 - Current
- Assisted Gemstone Shadowlake residents with bathing, dressing, and grooming needs
- Assisted residents with daily activities and communication to enhance their quality of life.
- Supported meal service and fed residents requiring hands-on assistance
- Monitored resident comfort and reported condition changes to nursing staff
- Hours per week: 40
Program Support Clerk
Veterans Affairs Hospital
Houston, TX
06.1993 - 12.2006
- Duties; Engaged with the public to address inquiries and provide assistance. Retrieved medical records, answered phones, data entry, word, excel, PowerPoint. Scheduled consultations with the families to resolve problems Busy front desk operations
- Responded calmly to resident needs, requests, and emergency situations.
- Maintained organized living spaces and resident personal areas to enhance comfort and accessibility.
- Collaborated with nurses and staff to follow individualized care plans.
- Ensured clean and organized environment, contributing to resident safety and satisfaction.
Education
Associate of Arts degree - Social work, Case worker
Lonestar College Cyfair
Katy, TxSkills
- Personal care
- Client assessment
- Care planning
- Crisis intervention
- Case management
- Patient documentation
- Community outreach
- Basic data management
- Multitasking and organization
- Team collaboration
- Active listening
- Case management
Language skills
English Spoken Language
Timeline
Care giver
Gemstone Shadowlake
11.2022 - Current
Program Support Clerk
Veterans Affairs Hospital
06.1993 - 12.2006
Associate of Arts degree - Social work, Case worker
Lonestar College Cyfair