Claudette Kahuena
Las Vegas,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
Work History
Administrative Assistant Specialist
Waika Consultings LLC
Las Vegas, Nevada
01.2024 - Current
- Managed scheduling and calendar for executive team members effectively.
- Coordinated meetings, managing logistics, agendas, and participant communications to ensure smooth operations.
- Organized office files and documents to enhance retrieval efficiency.
- Answered phone calls and directed inquiries, providing accurate information to enhance caller experience.
Co-Owner
Serg's Mexican Kitchen
08.2009 - 11.2023
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Managed day-to-day operations of the small business, overseeing personnel schedules and handling customer inquiries.
- Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
- Established strong relationships with vendors to negotiate favorable pricing, ensuring cost-effective purchasing decisions.
- Optimized store layout for efficient use of space while maintaining an inviting atmosphere that encouraged customer browsing and purchases.
- Maintained compliance with industry regulations and updated policies accordingly to protect both customers'' interests as well as those of the small business itself.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Kailua High School
Kailua, HI05-1988
Skills
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Customer Retention
- Small business operations
- Customer Relations
- Policy and procedure implementation
- Sales Strategies
- Customer Retention
- Inventory Management
- Recruiting and training
- Customer Service
- Teamwork and Collaboration
- Payroll Administration and Timekeeping
- Inventory Management
- Recruiting and training
- Customer Service
- Teamwork and Collaboration
- Payroll Administration and Timekeeping
Timeline
Administrative Assistant Specialist
Waika Consultings LLC
01.2024 - Current
Co-Owner
Serg's Mexican Kitchen
08.2009 - 11.2023
High School Diploma -
Kailua High School